07-22-2021 04:43 AM
Dear PAN Engineers, Customers, seeking for help on error:
"The virtual adapter was not set up correctly due to a delay. GlobalProtect will try again soon"
We have encountered random computers who have suddenly stopped connecting to global protect.
Reinstalling Global Protect doesn't fix the issue, none of the steps discussed here fix it.
The discovery was made that Windows 10 21H1 update affects WMI
The best diagnostics you can do is enter into start-->run-->msinfo32 or msinfo32 into cmd prompt.
If you see errors that WMI was moved or inaccessible you can try Microsoft Article:
What fixed my issue was
Winmgmt /resetrepository
msinfo32 functionality restored ( I can see data )
Global Protect connects without an issue.
Please note, WMI service was always running.
