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Wildfire stopped working on PANOS 7.0.2

L1 Bithead

Hi All,

 

Have an issue with WF wherein it has completely stopped working on PANOS 7.0.2.

I have a ticket with 3rd party support and PA for this, just wondering if anyone has experience or knows the fix.

 

Mgmt interface is service route for wf public cloud - i am registered:

//

nickeo@chal-telehouse> show wildfire status

Connection info:
Signature verification: enable
Server selection: enable
File cache: enable

WildFire Public Cloud:
Server address: wildfire.paloaltonetworks.com
Status: Idle
Best server: ap-northeast-1.wildfire.paloaltonetworks.com
Device registered: yes
Through a proxy: no
Valid wildfire license: yes
Service route IP address: 10.6.15.241

//

 

The issue appears to be data plan related:

nickeo@chal-telehouse> debug wildfire dp-status

DP status:
DP: not connected

 

It appears content is not forward from data plane to mgmt interface to be uploaded to wf public cloud.

Can do test registration fine.

 

Any ideas would be greatly appreciated.

 

Cheers,

Nick

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