VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
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VirusTotal
Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.
About VirusTotal

Welcome to the VirusTotal discussion forum. This forum exists as a place to submit verdict review requests for False Positive verdicts for Palo Alto Networks (Known Signatures) seen on VirusTotal. All posts to this forum must be properly structured in order to be reviewed by our team.

For an introduction to the forum, please see the sticky!

Disclaimer:
This forum is not a customer support venue. Palo Alto Networks staff will not engage in active discussions on this forum. Our staff will ingest properly formatted submissions for review and update Palo Alto Networks (Known Signatures) verdicts when appropriate. For information on contacting Palo Alto Networks support, click here.

Discussions

VirusTotal Verdict Change Request for False Positive

Sticky post for VirusTotal Discussion Forum.

 

This forum is here to enable those who are not Palo Alto Networks customers to submit a false positive verdict change request for a Palo Alto Networks verdict on VirusTotal. (i.e. malware or malicious

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brcook by L2 Linker
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Resolved! False-positive submission - TC4Shell

SHA-256: 3B0BE212266FD6F2FC6AF6E62763347E02F17894C965354F2E5CB0F4A0FEE7E5

Virustotal report: https://www.virustotal.com/#/file/3b0be212266fd6f2fc6af6e62763347e02f17894c965354f2e5cb0f4a0fee7e5/detection

Current VirustTotal Verdict: generic.ml

 

The file i

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Aniskin by L0 Member
  • 2980 Views
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generic.ml

Greetings,

 

File Hash: 86667ae978c7c77f3fcaa62612ed1ad16e57f92be3ed73936b2b70fcb59d716a
Current VT Verdict: generic.ml
Description: Air My PC software - False Positive

 

The latest report from VT:  https://www.virustotal.com/#/file/86667ae978c7c77f3fcaa62

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beniam by L2 Linker
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  • 0 Likes

False-positive submission

Hi, 

 

Please whitelist false-positive detection of file: Hola-Setup-x64-1.107.108.exe 

 

SHA-256 426abc00ee11b6a3a2a6f27b04b794df3594070f7518e8aedc15c6d42b8d4c39

 

VirusTotal link: 
https://www.virustotal.com/#/file/426abc00ee11b6a3a2a6f27b04b794df3594070f

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roipaz by L2 Linker
  • 2632 Views
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Resolved! False Positive Removal Request - GPU-Z v2.11.0

I think this is a false-positive: 

 

TechPowerUp GPU-Z v2.11.0

SHA-256 7f47d7b4c458ab573ad1b96497a42c765f9bf5b57b92aa8de521a24b73131a60

 

current Palo Alto Networks verdict: generic.ml

https://www.virustotal.com/#/file/7f47d7b4c458ab573ad1b96497a42c765f9bf

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i3vi3v by L2 Linker
  • 2974 Views
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  • 0 Likes

Resolved! False-positive detection

Hi, 

 

We got false-positive detection and would appriciate your whitelisting. 

 

Virus total detection link:  https://www.virustotal.com/#/file/532a51b08bf361921e4de72fc0eab07790d4f7e66c2fcf86164cc40cef7a0ca5/detection

 

The file can be download from:

http

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roipaz by L2 Linker
  • 4298 Views
  • 5 replies
  • 0 Likes

False Positive Submission (generic.ml)

File Hash: f1ed28a762588fc9659d6f526c4ae82614b12ce95b918cea39ffa02ce404a9f2

Link to Virustotal report for the file: <https://www.virustotal.com/#/file/f1ed28a762588fc9659d6f526c4ae82614b12ce95b918cea39ffa02ce404a9f2/detection

Current VirustTotal Verdic

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DataLife by L0 Member
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false positive detection

Dear antivirus developers!

Our company provides tools for compressing and encrypting executable files. We use 2 lines of products for that:
1) ASPack (an advanced Win32 executable file compressor, capable of reducing the file size of 32-bit Windows pro

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False positive removal request [ipinfo.io]

false detection for ipinfo.io

https://www.virustotal.com/#/url/a626f42954f1a9d87aeaa6bcecd16856a23bf16d8203d6a07ad03e2a18980842

 

ipinfo istrusted source for IP address data, handling 12 billion API requests per month for over 1,000 businesses and 100,0

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False-positive and white-listing submission - Hola

Hello, 

 

Today we got our users reporting that Paloalto show a false-positive warning of Hola. 

Please find link as discovered at VirusTotal: https://www.virustotal.com/#/file/6f7d740619d3607c7cd2f418c2f1043398e2ea7608f7b817060cb718b0892217/detection. 

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roipaz by L2 Linker
  • 4245 Views
  • 6 replies
  • 0 Likes

False Positive Submission (generic.ml)

Hi,
can you please submit these hash for manual review?
 
Filename: getrunningvbs.exe
MD5: 688a8f49fa2dc4f08eb780f47f326d04
SHA1: 5cb02b9c39ac962278edff4625aa2249233f7796
SHA256: 5c24de7217f97013b359c432cc8b9dfb6be1222dc6c49a0de98ac11c19d70346
Current Virus
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s.jansen by L0 Member
  • 2792 Views
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  • 0 Likes

Resolved! False Positive Submission (generic.ml)

Hello,

 

My name is Shaun Green, and I work in Restoro as the Virus Lab Manager.

 

I have checked our software files in VirusTotal.com today, and found Palo Alto is flagging some of them.

 

We would like to clear these detections as soon as possible.

 

These

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Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: regDocService.exe
Detection name: generic.ml
SHA-256:    c944a92d51bde7d70895409e83b0f1233bf092b615678f03cb5b2e7b24d6d492
https://www.virustotal.com/#/file/c944a92d51bde7d70895409e83b0f1233bf092b615678f03cb5b2

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crachor by L1 Bithead
  • 2976 Views
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  • 0 Likes

Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: JobDispatcher.exe
Detection name: generic.ml
SHA-256:    1e847ed7c499324e3fcdf0687cdd25fe76f0df09229ff641bfc37ba3115559a3
https://www.virustotal.com/#/file/1e847ed7c499324e3fcdf0687cdd25fe76f0df09229ff641bfc37

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crachor by L1 Bithead
  • 2772 Views
  • 2 replies
  • 0 Likes

Resolved! False Positive

Hello,

 

please whitelist our software.

 

Name: ExplorerService.exe
Detection name: generic.ml
SHA-256:    a3162176f93d6ff4ef0d8dcb5ee9ed5340ef1b593d1af87878c4cc4a979738c6
https://www.virustotal.com/#/file/a3162176f93d6ff4ef0d8dcb5ee9ed5340ef1b593d1af87878c

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crachor by L1 Bithead
  • 2842 Views
  • 2 replies
  • 0 Likes

False Positive verdict change request for generic.ml

Hi,

Name of the software: Identity Theft Preventer

SHA256: 2e062ed32ed3c16117dcf94a161288accc0ca34442ea87b1a0876558ec00bd91

MD5: e50f73ac1687a67c08cdbd2dd6df54d0

Detection: generic.ml

Website with download link:  https://shieldapps.com/products/identity-t

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Palo Alto.JPG
JJShield by L2 Linker
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  • 709 Posts
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