False positive detection (Generic.ml)

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False positive detection (Generic.ml)

L1 Bithead

Hi All,

 
I am writing on behalf of Idrive Software Inc, to intimate about the false positive warning displayed in VirusTotal Website with PaloAltoNetwork for our Remote Access Software. Since our Application is having all the security validations and certifications, it is still detected as a " Generic.ml"  category in VT Website.
We are requesting the team to have a check on this asap and add our applications "RemotePC.exe, RemotePCHost.exe and RemotePCViewer.exe installer setup files to whitelist. Kindly do the needful asap.
2 ACCEPTED SOLUTIONS

Accepted Solutions

L4 Transporter

The sample has been changed to benign.

View solution in original post

L4 Transporter

d6dd67de83fc9df2025c767e76c78b599378a4f4b4dbacae02b4670e19a1cdf0 

The above file is no longer seen as malware

If there are other files that you want to have us review, please follow the guidance in the pinned post at the top of this forum.  Please make a new post if these files have different hashes than what is found in this post. 

View solution in original post

11 REPLIES 11

L4 Transporter

Could you provide a hash or VT link for this?

Kindly find the hash value and Screenshot.

 

Vhash:  0470866d1c0d1c051505505016z1c9z5bz1fz

 

L1 Bithead

Hi Team,

 

Can we get an update on this? Still its showing False Alarm to users.

We use SHA256 hashes.  Please provide either the SHA256 or the VT link so we can evaluate it.

L4 Transporter

This file has been submitted for review. 

66d69d9fe71faa8a88130e974393663c111c2d7fc9bdf3378bd0faadd644b264

Hi All,

 

Any update on the submission.?

 

Thanks

Sebin J

L4 Transporter

The sample has been changed to benign.

L1 Bithead

Hi All,

 

Again this has started detecting as Malware.

 

SHA-256: d6dd67de83fc9df2025c767e76c78b599378a4f4b4dbacae02b4670e19a1cdf0

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