Happy Customer Experience Day (CX)!
October 6th is Customer Experience Day, a day the Customer Experience Professional Association (CXPA) describes it as being, “the CX community celebrates the professionals and companies that make great customer experiences happen — a celebration known as CX Day.” At Palo Alto Networks, creating positive customer experiences for our customers is a pillar of our values.
Our LIVEcommunity connects many customers and experts solving each other’s problems every day. Resources like Beacon provide smart, informative onboarding and learning paths for new customers and customers looking to learn and grow in cybersecurity. And the Customer Support Portal is always evolving to meet the ever-changing support and maintenance needs of our customers.
Customer Experience can be defined as the customer’s perception of a company’s brand. According to Hotjar, Understanding Customer Experience, “CX is the result of every interaction a customer has with your business, from navigating the website to talking to customer service and receiving the product/service they bought from you.”
This day is important as CXPA explains,“It’s an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks.” For Palo Alto Networks and the community, it’s a day where we not only recognize and celebrate all our amazing customers, but also the work that continuously goes toward providing exceptional customer experiences.
Engage with us all week long! Join the CX Day LIVEcommunity discussion #CXDAY2020:
This day is so special to us that we will be celebrating Customer Experience Day all week long! We want to highlight all of our amazing customers, so we created a CX Day discussion to engage with all of you! Let us know who has helped you along your customer journey in the LIVEcommunity or at Palo Alto Networks? Was it a community member exemplifying what help is all about, by connecting, sharing, and engaging with you and others? — or tell us what customer experience means to you!
Register or Sign In to LIVEcommunity to join our discussion and be sure to use the hashtag #CXDay2020 as we’ll be awarding everyone who participates with a special CX Day badge. In addition we will randomly choose one participant to win a prize. We will announce the winner of this prize next week, so be sure to engage with us all week long!
The LIVEcommunity team is also taking part in this special celebration! We all got together (see the cool virtual backgrounds below) to share what customer experience means to us. This celebration wouldn't be complete without our amazing Cyber Elite expert members! @Brandon_Wertz, @BPry, @MP18, @OtakarKlier, @Vsys_remo, @SteveCantwell. They also shared what customer experience means to them!
Let’s celebrate Customer Experience Day together!
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