Important Notice: Downgrade of Firewalls with Expired AIOps Premium Licenses

 What is happening?
If AIOps Premium licenses have expired, the affected firewalls will be downgraded to AIOps Free. Subsequently, if the Tenant Service Group (TSG) has no valid Premium licenses, the AIOps Free instance will be migrated to Strata Clo

Phased Migration of AIOps for NGFW Free to Strata Cloud Manager

Starting March 17, 2025, we will begin migrating AIOps for NGFW Free customers to Strata Cloud Manager through a phased approach over several weeks.

(Note: We had to push our original migration date from January 2025, which was the original date on t

AIOPs

Good morning 

I am trying to see if anyone has come across an issue with AIOPs (Free version) populating Rules that failed check and showing what their remdiation suggestions are by selecting the drop down. But after a few days after the drop down

Is there any way to import the configuration of brownfield firewall into SCM (simlar to Panorama)

We have many brownifeld firewall in production live network. Customer purchased AIOPs license and wanted to manage all the brownfield firewall from Strata Cloud Manager (SCM).

Is it possible to import the existing firewall configurations into SCM a

Alerts and notifications of licenses and certificates soon to expire

Hello team,

It is possible throught the free version of AIOPS, to generate alerts and send email notifications of licenses that will soon expire and certificates that expire in the firewall and PAN-OS?

Regards 

AIOPS - How to create reports

We are running the premium version if AIOPs trail. I have two issues.

Cortex Datalake showed my firewalls as registered but the file systems show empty.

If I go to the reports tab it has a message  "Looking to set up a new scheduled report? Go to the

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User permissions needed to active to AIOps for Free

Hi All,

what are the user role requirements needed for someone to be able to use AIOps for Free?

i have an engineer who has superuser/bpa access on the tenant/csp but they are unable to see the option to run aiops for free. Yet I can.. but I am domai

NFR AiOps won't let me choose SLS

Hi everyone, I purchased pa440 with AiOps for one year and when I am trying to activate it, I don't have options to choose SLS and this is driving me crazy.

Did anyone experience it before? the distributor doesn't have a clue and Palo support won't g

What populates device_last_connected_source_city

What populates device_last_connected_source_city  field in the strata cloud manager , as presented via insights ?

On the main dashboard that shows the world map , it shows device locations , are those from client side GPS via the GP agent, or just th

Feature Adoption -> Best Practices -> URL Filtering Profiles - recent changes?

Does anyone know if PaloAlto Networks made any recent changes to the way AIOPs evaluates if the URL Filtering Profiles are following best practices for the Feature Adoption screen?

Our firewalls from October 9th to 11th, saw the score go from 97% to

AIOps download report not updated as per last run report

Hi All,

so a while back I ran a BPA report and all good..

we remediated some critical issues and all done.

then uploaded a new TSF and re-run the report and all good.

however when downloading the CSV of latest report it still shows the critical issue

Failed checks

I'm getting many failed checks which are just not correct ... I could list them all but it would take awhile, here's an example:

And here's what it looks like on the firewall:

Am I doing something wrong? Can I rerun the check some how?

Evidence Error on AIOPS

Hi team,

We have a problem in the AIOPS evidence section.
"Error Loading Security Alerts Data".

Checking if you guys can advise for the solution.

Thanks in advance.