Nominated Discussion: "Show URL-Cloud Status" Returns Nothing

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This Nominated Discussion Article is based on the post "show-url-cloud-status-nothing-returned" by @WilliamD  nd answered by himself after reaching out to TAC. Read on to see the discussion and solution!

 

I am trying to get a basic url filtering profile setup.

 

I have cloned the existing default listing

I have applied the clone to my outbound policy

 

Nothing is being blocked, I can get everywhere!

My troubleshooting has then led me to the 'show url-cloud status' CLI command but this returns nothing, it simply appears to timeout after 20-30 seconds with no output.

 

My guess is something has fallen over but not sure what my options are other than restarting the device.  Anything I can do without losing connectivity?

 

This was resolved by TAC in the end.

 

Some information if anyone else comes by this way in the future.

 

TAC had me run:

> request content upgrade check

 

The output was showing the correct release date was installed. 

It didn't however match the date when running 'show system info'

 

We then restarted the management-server but this didn't fix the issue

 

Final solution was restarting the device-server process:

 

> debug software restart process device-server

 

This restarts communication between data and management plane, some bits of note during this process the following will not work:

 

  • Config push to dataplane
  • URL filtering request response
  • Dataplane port status changes
  • Other misc. communication with dataplane

 

After the restart, url-filtering works again and 'show url-cloud status' is responding as it should.

 
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Last update:
‎01-19-2023 08:38 AM
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