We are having problems with user groups in the policies.
When we see the logs in the users section it is blank after a while the users can be seen.
Take the tsf out of the high pole and checking the authentication logs, no connection problems were observed.
In the user-id logs I could see the following:
Error: pan_user_id_win_sess_query (pan_user_id_win.c: 1513): session query for (IP) failed: NTSTATUS: NT_STATUS_IO_TIMEOUT - NT_STATUS_IO_TIMEOUT
Error: pan_user_id_win_get_error_status (pan_user_id_win.c: 1055): WMIC message from server (IP): NTSTATUS: NT_STATUS_IO_TIMEOUT - NT_STATUS_IO_TIMEOUT
I investigated errors of this type but the only ones I found were missing user permissions.
Do you have any advice regarding this error that it shows me
I must admit, I am a little confused by what I am reading/understanding.
Are we to understand that the user information originally WAS there, and then...just disappeared, only to show back up again?
Perhaps you can upload a few screen captures to better illustrate what you are attempting to describe?
That error is primarily due to permissions, but it can also be caused by WMI not being enabled on the client, becoming corrupt, or the MGMT interface simply not being able to reach the client. Are you positive that the MGMT interface isn't getting dropped somewhere when it attempts to probe the client?
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the Live Community as a whole!
The Live Community thanks you for your participation!