PAN-DB is not connect to cloud

[Joshan_Lakhani]

DB Cloud is not connected as i have 9.0.3h3 version. And this command is also not running. Please suggest

request url-filtering download paloaltonetworks region <region_name>

[SutareMayur]

@Joshan_LakhaniHave you checked the KB article given in my earlier response?

Mayur

[Joshan_Lakhani]

Thank you for reply 

As we find this issue in system logs.

And also see the KB which you provide me in previous reply.

[SutareMayur]

@Joshan_Lakhani,

As already said, one of my firewall is running on same version since long time and i am not seeing any such issue with it. When i am checking URL cloud status on it, it is showing connected to cloud server " serverlist.urlcloud.paloaltonetworks.com".

You can try once by manually specifying PAN-DB server under below tab and check if firewall shows connected. Personally i never did this but you can give a try. This  setting is available under Device - Setup - Content-ID.

If you still  face same issue, i would recommend you to connect with support TAC.

Mayur

"

[rdeora]

debug device-server pan-url-db cloud-reelect >>Try this.

and if you want to know the exact reason behind connectivity issues then check the devsrvr logs

[harvellb]

Sorry for the necro but I had similar issue after failing to passive firewall. Cloud was not connected and the below command fixed my issue. This all occurred after a long outage on the core switch and the firewall did not have access out.

"debug software restart process device-server"

PAN OS 9.0.9-h1

I hope this helps someone because I looked everywhere and did not run across this command till I opened a TAC case.