04-14-2020 03:28 AM
DB Cloud is not connected as i have 9.0.3h3 version. And this command is also not running. Please suggest
request url-filtering download paloaltonetworks region <region_name>
04-14-2020 09:34 PM
04-15-2020 11:01 PM
Thank you for reply
As we find this issue in system logs.
And also see the KB which you provide me in previous reply.
04-16-2020 12:39 AM
As already said, one of my firewall is running on same version since long time and i am not seeing any such issue with it. When i am checking URL cloud status on it, it is showing connected to cloud server " serverlist.urlcloud.paloaltonetworks.com".
You can try once by manually specifying PAN-DB server under below tab and check if firewall shows connected. Personally i never did this but you can give a try. This setting is available under Device - Setup - Content-ID.
If you still face same issue, i would recommend you to connect with support TAC.
11-17-2020 02:23 PM
debug device-server pan-url-db cloud-reelect >>Try this.
and if you want to know the exact reason behind connectivity issues then check the devsrvr logs
06-08-2022 01:30 PM - edited 06-08-2022 01:32 PM
Sorry for the necro but I had similar issue after failing to passive firewall. Cloud was not connected and the below command fixed my issue. This all occurred after a long outage on the core switch and the firewall did not have access out.
"debug software restart process device-server"
PAN OS 9.0.9-h1
I hope this helps someone because I looked everywhere and did not run across this command till I opened a TAC case.
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