PAN-DB is not connect to cloud

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PAN-DB is not connect to cloud

L4 Transporter

DB Cloud is not connected as i have 9.0.3h3 version. And this command is also not running. Please suggest


request url-filtering download paloaltonetworks region <region_name>




@Joshan_LakhaniHave you checked the KB article given in my earlier response?




Thank you for reply 


As we find this issue in system logs.

And also see the KB which you provide me in previous reply.






As already said, one of my firewall is running on same version since long time and i am not seeing any such issue with it. When i am checking URL cloud status on it, it is showing connected to cloud server "".

You can try once by manually specifying PAN-DB server under below tab and check if firewall shows connected. Personally i never did this but you can give a try. This  setting is available under Device - Setup - Content-ID.




If you still  face same issue, i would recommend you to connect with support TAC.






debug device-server pan-url-db cloud-reelect >>Try this.


and if you want to know the exact reason behind connectivity issues then check the devsrvr logs

L0 Member

Sorry for the necro but I had similar issue after failing to passive firewall. Cloud was not connected and the below command fixed my issue. This all occurred after a long outage on the core switch and the firewall did not have access out.

"debug software restart process device-server"

PAN OS 9.0.9-h1


I hope this helps someone because I looked everywhere and did not run across this command till I opened a TAC case.


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