Problems users with Windows 10 and User ID agent

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Problems users with Windows 10 and User ID agent

L4 Transporter



I need your help with the following scene:
I have some machines with Windows 10 Operative System and I have detected a problem with the PA Firewall. The Firewall is not detecting the user (UIA), so the policy rules are denying the access.

Panos firewall: 7.1.4
User Id Agent version: 7.0.4-5

I have machines with Windows 7 SO and I don't have any navigation problem.

According to release information of 7.0.7-13 or earlier (User-ID Agent), the Windows 10 OS is not compatible. And the Release information of 8.0.0-42 does not specify whether W10 is supported or not.

Could anyone help me? Does anyone know if 8.0.0-42 User ID Agent or other version is compatible?


Thanks and regards,



Accepted Solutions

L4 Transporter

Hello all,


At the end, we disabled WMI and the problem was resolved. At the moment, we are working only with UIA and all devices working properly.


Thanks for your support.



View solution in original post


Cyber Elite
Cyber Elite

That's going to be a big deal for me...thanks for the heads up.  My company is in the midst of upgrading all our clients to Win10.




The OS compatibility is where the UIA itself can be loaded onto, not necessarily what OS of clients the UIA can detect.


I'd think as long as you're not changing the DC logs are being captured from it shouldn't be a problem.



Also, it might not be working (perhaps) if you were relying on WMI or NTLM querying of the end hosts?

Does anyone know what the timeline for 2016 AD server support is in UIA?

L3 Networker

I'm a little confused by your post. I have probably about 6000-8000 Windows 10 Pro machines in my environment now, and we have no issues. We have Windows 2012 R2 as domain controllers and I have UserID Agent running on a Windows 2012 R2 server, and I have no problems detecting who is logged into my Windows 10 machines from the domain security logs.




And what firewall, PanOs version and UserId agent version do you have installed?


best regards



I've been running this same setup for several years, but right now


UIA 7.0.7-13 running on Windows 2012 R2 Server against 2012 R2 domain controllers in 2012 R2 fuctional level.


5050's in Active/Standby running 7.0.14

5060's in Active/Standby running 7.0.14





I'm waiting for the end-customers answer. He used both ServerMonitoring and User-Id agent for user mapping, but didn't specified where the Windows10 users are mapped.


I'll kept you both informed. Thanks for your time



I'll just throw in that I have a pretty good number of Windows 10 clients as well and I've not seen any issues getting the userids to come across. 

I'm just using Windows server monitor and I don't do any types of client probing as I have 30,000+ machines and it's just not reasonable to probe that many machines. We have a mix of Windows 7, 8.1 and 10 machines and as long as they authenticate to the domain we have no issues reading the user mapping from the domain security logs.


When I originally set this up it didn't work because I was not auditing the proper events on my domain controllers and I had problems with the ID dropping and had to set the cache to 1 minute more than my Group Policy refresh time, so I have my cache set to 121 minutes as I notice when the GPO refreshes it trips an event in the security log.


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