I have a firewall PA 3220 to send by RMA to Palo ALto , but first, the client wants to make sure that he has no sensitive information inside, can someone tell me if this is the case or what should be done for the return of the equipment without exposing sensitive customer information?
If the client is the US Government, they can retain the disk drives and destroy them. For everyone else, the only way to remove sensitive information is to try and factory reset the firewall. Check out the RMA policy here: https://www.paloaltonetworks.com/content/dam/pan/en_US/assets/pdf/datasheets/support/rma-process-pol...
If the device can still boot into maintenance mode then simply reset it to factory default; keep in mind that if you decide to scrub the data this process can take days to actually complete depending on hardware.
If you can't get into maintenance mode, and you aren't a government entity, you can simply pull the drive and manually wipe it just FYI. Since your log drive is in a simple removable carriage there isn't anything stopping you from hooking this into another computer and clearing it.
Click Accept as Solution to acknowledge that the answer to your question has been provided.
The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!
These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!
The LIVEcommunity thanks you for your participation!