Gateway WAN-IP Could not connect to the gateway. Please contact your IT adm

Hi community,

I recently got a problem but I can't find the cause of it. In GlobalProtect the following error message was displayed:
WAN-IP gateway Could not connect to the gateway. Please contact your IT administrator.

It's normal now, but what could h

Proactive Monitoring of GP Gateways

HI,

I am trying find out the best method to proactively monitor the health of GP gateways. Basically I would like to make sure that Gateway is healthy and can take user connections. 

Thanks

Applications are not opening properly from the Clientless VPN

We have configured a clientless application on PA. It s working fine it's taking to the application, Following the Home page and other contents are accessing but from there we not able to open few the popup menu tabs from the application.

Application

GlobalProtect 5.1.3 client update issue

Hello,

I have downloaded and updated PA firewall to the latest 5.1.3 version from 4.1.3 and activated. However when i click on GP client to "Check for Updates" it states that i am on the latest version. And the update doesnt prompt.

Even when i go to

Clients stuck in Connecting state

Hello All,

We have had a more or less stable GP environment during this pandemic.  About a week ago, we started receiving calls of clients not able to connect - the GP agent stuck in the connecting state.

We had recently enabled split tunneling for j

Best practices for preventing GlobalProtect connections internally

We currently have GP configured as connect on demand and currently have both an internal and external gateway.  I'm finding that several of our users are connecting to GlobalProtect even when they are in the office, which is causing extra overhead an

Certificate profile - option Block session if the certificate was not....

Basic GP setup, portal and gateway using certificate authentication only, certificates issues by internal CA, Palo Alto firewall is not involved in the certificate enrollment process.

Certificate profile used is configured with Root and intermediate

Global Protect user inactivity timer

We are trying to figure out how the Global Protect inactivity timer works?

We have set the inactivity timer to 3 hours but for some reason we don't see the user session log out after 3 hours of inactivity.

Login Lifetime: set for 10 hours

Inactivity t

Globalprotect use problem

The customer uses SSLVPN made by a certificate issued by a third-party trust agency. The problems we have now are: Some customers can use domain names or public network IP addresses to log in to sslvpn, but some users can only use domain names to log...

Global Protect Page Not Opened

Dear All,

i have a problem with Global Protect page,  after enter user name and password it shows 

This page isn’t working

 is currently unable to handle this request.