Episode Transcript:
John:
John:
Kim Wens brings over 20 years of experience in network security, with the last 13 spent at Palo Alto Networks. As a Solutions Engineer in Palo Alto Networks' LIVEcommunity, he helps customers find solutions, contributes content, and moderates the forum. His CISSP certification highlights his expertise in information security and his dedication to protecting critical information assets. customers, partners, and cybersecurity professionals to connect, share knowledge, and find solutions to their security challenges.John:
Let’s start by mentioning the search feature first. It’s a great way for users to self serve and find solutions. As you start typing your query the search feature will automatically propose related articles/solutions from KB, Techdocs and LIVEcommunity.
Now, as you start your journey with PAN products, we want you to visit these onboarding sites.
Welcome Guide and the FAQ page
The Welcome Guide in the Palo Alto Networks LIVEcommunity is, designed to make onboarding as smooth as possible for new users. It’s got super helpful navigational articles and a 10-step guide that’ll help you quickly learn how to navigate the community, engage with peers, and find the info you need. This resource really helps cut down your onboarding time, boosts your confidence, encourages you to get involved, and even helps prevent common mistakes. All of this means you’ll be communicating more effectively and solving problems faster.
John:
Well, the onboarding process will only take you so far before you realize you need to search for more information. Please note the following sites - Education Services, PANCast™, Products, Tools, LIVEcommunity Youtube, Fuel Chapters.
The Education Services area in the Palo Alto Networks LIVEcommunity provides essential resources for enhancing cybersecurity skills and knowledge, including training courses, certification programs, webinars, workshops, and study materials. These offerings help users secure networks, endpoints, and cloud environments, improve their security posture, advance their careers, and better protect their organizations from cyber threats.
The PANCast™ podcast from Palo Alto Networks is a valuable resource for actionable cybersecurity insights, available on various platforms. Users might be tuning in on this PANCast for the first time but they can find info related to all the previous episodes and even submit ideas in this area. All these episodes feature expert guests covering diverse topics, it provides practical advice and opportunities for listener engagement. Whether you're a cybersecurity professional or just interested in the field, PANCast helps you stay informed and involved with the latest cybersecurity developments. It enhances your understanding of cybersecurity, improves your use of Palo Alto Networks products, and keeps you updated on industry trends.
The Products area in the Palo Alto Networks LIVEcommunity is a crucial resource for detailed product information, support, and community discussions. It provides product-specific resources, fosters community engagement, offers updates, and integrates with the Knowledge Base to help users maximize product investments, troubleshoot issues, and stay informed about new developments. This area assists customers with detailed guides, best practices, troubleshooting support, updates on features, and community engagement for shared knowledge and problem-solving.
The Tools area in the Palo Alto Networks LIVEcommunity is essential for optimizing the use of Palo Alto Networks products. One standout tool is Expedition, which automates and simplifies the migration of firewall configurations from other vendors. It reduces manual effort, minimizes errors, and ensures that the migrated configuration aligns with best practices for optimal performance and security. Expedition also provides valuable reporting and validation features for insights and control over the final configuration.
Not exactly ON the LIVEcommunity, but the LIVEcommunity YouTube channel area offers a wealth of video resources that are valuable for Palo Alto Networks customers. By providing engaging and practical video content, including product demonstrations, customer advisories, resource articles, and quick links to support resources, the channel enhances the customer experience. It helps customers stay informed, learn effectively, and navigate support resources efficiently, ultimately contributing to better product utilization and issue resolution.
Fuel User Group is a community for Palo Alto Networks technology users. It's perfect for cybersecurity and IT professionals interested in Palo Alto Networks' products and services. Membership is free and offers access to expertise and connections with experts and peers. The group has local chapters worldwide for knowledge sharing and networking. Plus, they provide a FUEL VIRTUAL TEST LAB to practice using Palo Alto Networks' next-generation firewalls. Join Fuel User Group to expand your network, enhance your knowledge, and get hands-on experience.
John:
We certainly have areas that cater to that need, such as Threat Vector, Community News and General Articles.
The Threat Vector podcast from Palo Alto Networks is essential for understanding cyber threats. With expert interviews, real-world case studies, and insightful analysis, it provides actionable intelligence to help listeners stay ahead of evolving threats.
The Community News section in LIVEcommunity is a vital resource for keeping users informed and engaged. It offers a monthly digest of updates, discussions, contributions, and events, keeping customers updated and connected to make the most of their Palo Alto Networks products. It also highlights top discussions, contributors, and upcoming events, encouraging active engagement and ensuring users are aware of educational opportunities like events and webinars to help them expand their skills and stay ahead in cybersecurity.
The General Articles section in the Palo Alto Networks LIVEcommunity is essential for understanding, configuring, and troubleshooting Palo Alto Networks products. It consolidates how-to guides, technical documentation, and community-driven solutions, offering centralized access to a wide range of information and detailed troubleshooting instructions. This resource supports learning and development, improves time efficiency, and ensures users have up-to-date information with regularly updated articles.
John:
Good question John. We can also help you with a Community Blog, Engineering Blog, and Discussion Areas.
The Community Blogs in the Palo Alto Networks LIVEcommunity provide insights on product features, cybersecurity solutions, and industry trends. Regular visits help users stay informed, enhance their knowledge, make better security decisions, and engage with the community for practical guidance.
The Engineering Blogs in the Palo Alto Networks LIVEcommunity are essential for technical insights into Palo Alto Networks' products. They deepen technical understanding, inform about innovations, and provide a valuable educational resource for boosting confidence in the products and anticipating future developments.
The Discussions area in the Palo Alto Networks LIVEcommunity is a crucial platform for users to ask questions, find answers, and share knowledge about Palo Alto Networks products. It offers organized forums and an active general discussion space for real-time support and collaboration. This area fosters a collaborative environment, builds a searchable knowledge base, and provides comprehensive support options for both product-specific help and broader inquiries.
John:
Well, look no further than the Support FAQ, Customer Resources sites.
The Support FAQ section in the Palo Alto Networks LIVEcommunity is a go-to resource for quickly resolving common questions and issues. It's like having a helpful guide with a collection of FAQs integrated with the Knowledge Base, making it easy for users to find answers and understand their products better. This means less time spent waiting for direct support and more independence in solving problems.
The Customer Resource area in the Palo Alto Networks LIVEcommunity is a central hub for accessing advisories, resource articles, and support tools. It's all about keeping customers in the loop with critical updates, providing detailed information for effective product management, and offering troubleshooting guides for quick issue resolution. Make sure you’re logged in though or you won’t see all the juicy stuff !
John:
Subscribing to specific areas within LIVEcommunity is a great way to stay informed and engaged. You'll receive timely notifications about the latest posts, updates, and content relevant to your interests, whether it's the "Discussions" section or the "Product" area.
This personalization extends to your interests, allowing you to focus on specific topics ensuring that the content you receive is directly aligned with your needs. Subscribing to specific sections means you’ll be promptly alerted to new resources and critical advisories that can be crucial for your operations.
It makes engagement with relevant discussions seamless, as you’ll be notified about conversations that match your interests, making it easier to participate and benefit from the collective knowledge of the community.
Overall, subscribing allows you to manage the flow of information more effectively, helping you filter out unnecessary noise and focus on what’s most important to you.
John:
At LIVEcommunity, we want to help you grow as you go. The platform offers a wide range of content tailored to every stage of your product experience, whether you’re just starting with onboarding, continuing your education or seeking advice.
When you’re new to our products it’s all about learning from the community and SMEs. As you gain more experience, it’s important to give back - participation is really the heart of LIVEcommunity.
Recognition is a significant aspect of the community. Active members who consistently contribute are rewarded with the Cyber Elite title which comes with special privileges and swag.
With the right resources available at each step of your journey, you’ll be well equipped to maximize your investment in learning, adopting and operating our products.
John:
Related Content:
Use this LIVEcommunity MAP to guide you through a successful journey with Palo Alto Network Products and Services
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Sites* |
Overview |
What does it have? |
Why is this important? (Benefits) |
How to stay updated / Engaged? |
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From setting up a LIVEcommunity user account to common PAN support-related questions, here's where you'll find information on getting started in LIVEcommunity. |
Introduction to help users get familiar with the platform. |
It explains the efficient use of resources and allows for faster onboarding for new users. |
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Teaches you how to navigate and utilize the platform effectively. |
Quick answers to common questions about the community, its features and how to use the platform effectively. |
It’s essential for several reasons: it saves time, improves user experience, reduces repetitive questions and helps users maximize community features. |
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Check out the discussions to find answers, get support, and share knowledge related to Palo Alto Networks tools and products. |
Members can engage in conversations, ask questions and share knowledge. You’ll find product-specific forums, general security discussions and more. |
Facilitates knowledge sharing, provides real-time support, and enhances learning and skill development. |
Subscribe to the areas you’re interested in or appeal to you. |
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Cover new product features and updates, cybersecurity solutions, and news pertinent to the Palo Alto Networks cybersecurity community. |
Product announcements, updates, technical deep-dives, how-tos, best practices, case studies, event recaps and announcements and more |
Product updates improve product understanding and support continuous learning and skill development. |
Subscribe to the area to receive updates.
If you are an SME, provide your answers to the community |
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Discover in-depth technical insights on our journey to create robust, scalable systems and deliver cutting-edge cybersecurity solutions. Explore our innovations and gain a deeper understanding of Palo Alto Networks Engineering. |
In-depth technical insights, advanced configuration guides, best practices, technical white papers and documentation, automation and integration tips. |
Continuous learning and providing cybersecurity solutions. |
Subscribe to the area to receive updates. |
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How-to resources, technical documentation, and discussions with Accepted Solutions that were turned into articles related to all Palo Alto Networks products. |
Product overviews and introductions, how-to guides and tutorials, best practices and recommendations, security insights and trends, features and innovations, etc. |
It provides a diverse range of content designed to educate, inform, and support users in using PAN products and the broader field of cybersecurity. |
Subscribe to the area to receive updates. |
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Customers can find answers to their most common queries in this support FAQ, created in collaboration with KnowledgeBase. It offers guides and comprehensive resources to help customers easily address questions or concerns. |
Support FAQ offers guides and comprehensive resources to help address the most common issues seen by TAC. |
Promotes self-service. Customers will find answers to the most common questions and find solutions faster. |
Subscribe to the area to receive updates. |
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Offers detailed product information, support, community discussions, updates and KB integration to help customers optimize their products, troubleshoot issues and stay informed. |
Provides centralized, detailed information and resources related to various products and solutions offered by Palo Alto Networks |
Centralized, enhances product utilization, facilitates troubleshooting, supports development and encourages engagement. |
Subscribe to the area to receive updates. |
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Tools for optimizing product use. |
Offers various resources and utilities designed to assist users in managing and optimizing their Palo Alto Networks products. |
Subscribe to the area to receive updates. |
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World-class education and certification to enhance your skills, strengthen network security and boost your organization’s ability to prevent cyberattacks. |
For continuous education and investment in learning the products |
Subscribe to the area to receive updates. |
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PANCast is a podcast offering actionable cybersecurity insights on major platforms such as Spotify and Apple Podcasts. |
Podcast episodes that deliver actionable cybersecurity insights. |
The podcast supports continuous learning and provides cybersecurity solutions. |
Subscribe to the area to receive updates. Post ideas for future episodes. Post constructive feedback on what you listened |
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Threat Vector is your compass in the world of cyberthreats. We unravel cyber threat intelligence secrets through engaging discussions, expert interviews, and insightful analysis. Hear our unique threat intelligence, cutting-edge techniques, and real-world case studies. |
It focuses on providing information and insights on cybersecurity threats and how to address them using Palo Alto Networks products. |
Continuous learning and providing cybersecurity solutions with real-life examples. |
Subscribe to the area to receive updates. |
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This section of LIVEcommunity offers a wide variety of resources only available to our customers. View customer advisories and customer resource articles, and find quick links to support resources. |
Customer advisories, resource articles, and quick links to support resources such as release guidance information. |
To maximize prevention and protection with updates to Palo Alto Networks products and services. |
Subscribe to the area to receive updates. |
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The YouTube channel provides valuable video content, including product demos, customer advisories and support resources to enhance the PAN customer experience. |
Explore tutorial videos and how-to guides to stay current with up-to-date information, or explore previous videos for past versions of our products. Search through the playlists for a drilled-down selection of videos. |
Continuous learning by videos.
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Subscribe to the area to receive updates. |
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Fuel is a global community of cybersecurity professionals under the LIVEcommunity umbrella. Membership is free and provides access to local chapter events, a Virtual Test Lab, and Spark User Summits (more on that below). Fuel has more than 70 active chapters around the world, encompassing more than 7,000 active global members! |
The Fuel User Group has several key features and resources that support its mission of fostering a strong community of Palo Alto Networks users. There is a virtual lab to test out product features. |
Fosters connections between Palo Alto Networks users. Connects users with industry experts.
Provides a platform for knowledge sharing. Provides exclusive resources. |
Register to the Fuel website to receive updates on events.
During or after the event, post questions for SMEs to respond to. |
*Sites - When should I use it? - Onboarding, Queries, Advice, Awareness, Alerts, Product Advisories, Ongoing issues, Continuous education or knowledge
