Quickplay Solution Support Policy

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Support Policy

Quickplay Solutions are released under an as-is, best effort, support policy. This content should be seen as community supported and Palo Alto Networks will contribute our expertise as and when possible. We do not provide technical support or help in using or troubleshooting the components of the solution through our normal support options such as Palo Alto Networks support teams, or ASC (Authorized Support Centers) partners and backline support options.

Requesting quickplay support within the community can be done by:

• opening an issue for the specific quickplay solution repository in github, gitlab, or other related sites
• add a comment to the quickplay solution article
• start a discussion specific to a quickplay solution

The underlying product used (eg. the VM-Series firewall) by the quickplay solution are still supported, but the support is only for the product functionality and not for help in deploying or using the quickplay solution itself.

Unless explicitly tagged, all projects or work posted in a GitHub repository (eg. at https://github.com/PaloAltoNetworks) or sites other than our official Downloads page on https://support.paloaltonetworks.com are provided under the best effort policy.