We are faced with the connectivity issue when we tried to download the URL filtering DB from PAN-DB. As the firewall has an external interface to the internet, we have changed the service route for “Palo Alto Networks Services” to the external interface. However, we are not able to get connected to the PAN-DB.
We are able to ping to the PAN-DB URL. In addition, we are not seeing any traffic logs when we tried to do a download for the URL Filtering DB.
In addition, should we use service route of "URL Updates" or "Palo Alto Network Services" if we are to download / connect to the PAN-DB for the URL filtering?
Thks and Rgds