06-12-2019 02:13 AM
Hello all,
currently, we are facing with a strange issue related to user agent. Scenario is that, once the user login to his/her laptop then tries to surf, e/she will get dropped by the firewall. After further investigation, we found that the time the firewall takes to identify the user agent causing the issue.
in other words, user logs in to the laptop try to surf to the internet drops, then about 5-10min later user is now identified. also, our usage to use the internet via the firewall has increase a lot.
so, my question would be, how can we delay the process to identify the user by the firewall, are there any tweaks where we could make some changes. At the moment on user-identification the timers are default (45min for cache )
any advaice?
thanks in advance
Lance
