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Global protect AD strange issue

SThatipelly
L4 Transporter

‎06-20-2019 05:43 AM

I have a strange and critical issue. I have Always-on type global protect with cert based username and OTP authentication method on handful of user machines. I have set the captive portal timeout for 0 and enforce network access under portal app settings.

these users each have 2 machines.whenever the user changes his AD password on a different machine, the one with globalprotect doesn't connect to the network and says the connection is unauthenticated. How does GP interfere with user AD creds? As I mentioned earlier, I am using firewall issued certificate and RADIUS based OTP authentication method.

TIA.

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