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One user of our company has an issue connection to the GlobalProtect Gateway using IPSEC, but there is also no fallback to SSL.
His ISP carrier is using "Carrier Grade NAT" and this is likely the cause of his issue.
I know that we can force SSL connections on the Gateway, but this is a global setting and will be affecting all users, I just want this specific user to use SSL instead of IPSEC....( is there a client side setting allowing this ?)