Who Me Too'd this topic

Have had an open case with support since August 2019 with HIP checks setup for Global Protect.  There are options to allow HIP checks for a large number of different AV vendors and their products.  The issue we have come across is that we have defined specific AV vendors that can be used and all others are denied.  The vendors we have allowed we want to check that AV is present and updates and scans are completed within a set number of days.  The Global Protect client will not detect that scans have been run for multiple different vendors even our corporate AV(BitDefender).  The only workaround for now is to turn off the check for scan times for those HIP objects.  Even though this is the same issue for different vendors we have to open a case and submit logs for each one.  We were told that the HIP checks we are trying to accomplish are not available for all AV vendors.  This seems to be an issue that they should address by not having the AV vendors listed as an option for these checks if it cannot detect it.  Is anyone else experiencing these issues and very drawn out support cases to get resolved?