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Virus/Win32.WGeneric.akrgog

L0 Member

Hello,

I'm getting a Threat Detection - Virus/malware identified by the name "Virus/Win32.WGeneric.akrgog" when a user tries to open a particular PDF file. When looking at the Threat log I can see the PDF file being blocked and identified as a 'Virus.' In the same session, I can also see additional files with the extension .aspx being allowed. I think it's a false positive, but I'm not able to confirm this. I ran the hash value of the PDF file on Virus Total, and it did not find a match. I know that I can put an exception on the signature and allow the file, but I wanted to see if anyone has a better way to go about this.

Thank you.

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