Why does the "send message" button not work in this live community forum? As in, I am unable to direct message a person listed in a post.
This is a great question. The new Messaging option is NEW to the LIVEcommunity, but the problem is that both the sender and receiver need to enable this option in order to send messages, as it is NOT enabled by default.
To enable this option, please go into your UserID > My Settings
And inside there go to Preferences > Private Messenger
And then be sure to enable “Turn on private messages” and then Save.
For even more information about using Private Messenger, please see the Private Messaging section of the FAQ page here: