08-17-2023 08:30 PM
I want ask if anyone face issue with below error after upgrading global protect to 6.2.0-89?
"The network connection is unreachable, or the gateway is unresponsive. Check the network connection and reconnect"
Before upgrade it works fine and no any changes. I can see logs in PanGPS as below:
(P6048-T4788)Debug( 149): 08/18/23 07:54:44:675 CPD, pan_http_captive_portal_detection: status is 200
(P6048-T4788)Debug( 162): 08/18/23 07:54:44:675 CPD, pan_http_captive_portal_detection() - captive portal isn't detected against server.
(P6048-T4788)Debug(5408): 08/18/23 07:54:44:675 CPD, index=0, iRet=-1, lastError=0
(P6048-T4788)Debug(5426): 08/18/23 07:54:44:675 CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 200
(P6048-T4788)Debug( 564): 08/18/23 07:54:44:685 Network is reachable
(P6048-T4788)Debug( 149): 08/18/23 07:54:45:115 CPD, pan_http_captive_portal_detection: status is 204
(P6048-T4788)Debug( 155): 08/18/23 07:54:45:115 CPD, no matching string
(P6048-T4788)Debug(5408): 08/18/23 07:54:45:115 CPD, index=1, iRet=-1, lastError=-1
(P6048-T4788)Debug(5426): 08/18/23 07:54:45:115 CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 204
(P6048-T4788)Debug( 564): 08/18/23 07:54:45:121 Network is reachable
(P6048-T4788)Debug( 149): 08/18/23 07:54:45:264 CPD, pan_http_captive_portal_detection: status is 200
(P6048-T4788)Debug( 162): 08/18/23 07:54:45:264 CPD, pan_http_captive_portal_detection() - captive portal isn't detected against server.
(P6048-T4788)Debug(5408): 08/18/23 07:54:45:264 CPD, index=2, iRet=-1, lastError=-1
(P6048-T4788)Debug(5426): 08/18/23 07:54:45:264 CPD, CaptivePortalDetectionThread: captive portal is not detected for CP server. iStatus = 200
(P6048-T4788)Debug(5611): 08/18/23 07:54:45:264 CaptivePortalDetectionThread: Didn't detect captive portal currently, and bCaptivePortalDetectedOnce=(0).
(P6048-T4788)Debug(5490): 08/18/23 07:54:45:264 CaptivePortalDetectionThread: wait (-1 ms) for captive portal detection event.
(P6048-T2808)Debug( 104): 08/18/23 07:54:47:607 connect failed with 5 seconds timeout.
(P6048-T2808)Debug( 626): 08/18/23 07:54:47:607 Failed to connect to 45.60.x.x on 443 with return value -1 and socket error 0(0)
(P6048-T2808)Debug( 863): 08/18/23 07:54:47:607 do_tcp_connect() failed
(P6048-T2808)Error(11538): 08/18/23 07:54:47:607 ConnectSSL: Failed to connect to '45.60.x.x:443'. Disconnect ssl.
(P6048-T2808)Debug(11551): 08/18/23 07:54:47:607 Cannot get server cert of 45.60.x.x
(P6048-T2808)Debug(6239): 08/18/23 07:54:47:607 Already tried both ipv4 and ipv6 for gateway remote.midwestern.nsw.gov.au
(P6048-T2808)Debug(6250): 08/18/23 07:54:47:607 pretunnel latency (manual gateway) is 1
(P6048-T2808)Error(3540): 08/18/23 07:54:47:607 Failed to connect to gateway remote.midwestern.nsw.gov.au.
(P6048-T2808)Debug(5603): 08/18/23 07:54:47:607 Show Gateway MWRC_Ext_Gateway: The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect.
(P6048-T9008)Debug(2530): 08/18/23 07:54:47:607 Setting debug level to 5
(P6048-T2808)Info (2644): 08/18/23 07:54:47:607 Failed to retrieve info for gateway remote.midwestern.nsw.gov.au.
(P6048-T2808)Debug(2655): 08/18/23 07:54:47:607 tunnel to remote.midwestern.nsw.gov.au is not created.
(P6048-T2808)Error(6123): 08/18/23 07:54:47:607 NetworkDiscoverThread: failed to discover external network.
(P6048-T2808)Debug(7159): 08/18/23 07:54:47:607 --Set state to Disconnected
(P6048-T2808)Debug(6187): 08/18/23 07:54:47:607 NetworkDiscoverThread: PortalStatus is 2, HasLoggedOnGateway is 0
(P6048-T10188)Debug(6752): 08/18/23 07:54:47:607 NetworkConnectionMonitorThread: m_state = 0, m_bOnDemand=1, m_bAgentEnabled=1, m_bJustResumed is 0,
m_bHibernate is 0, m_bAgentEnabled is 1, m_bDisconnect is 0, IsConnected() is 0, IsVPNInRetry() is 0.
(P6048-T10188)Debug(5930): 08/18/23 07:54:47:607 No need to check gateway route since no tunnel.
(P6048-T10188)Debug(6787): 08/18/23 07:54:47:607 NetworkConnectionMonitorThread: Detected route change, but skip network discovery.
(P6048-T2808)Debug(6189): 08/18/23 07:54:47:607 NetworkDiscoverThread: ((PORTAL_CACHED_CONFIG == m_nPortalStatus) && !m_bHasLoggedOnGateway)
(P6048-T2808)Debug(6210): 08/18/23 07:54:47:607 Network discovery is not ready, set GP VPN status as disconnected
(P6048-T2808)Debug(11650): 08/18/23 07:54:47:607 SetVpnStatus called with new status=0, Previous Status=0
(P6048-T2808)Debug(4356): 08/18/23 07:54:47:607 UpdatePrelogonStateForSSO() - tunnel state = Disconnected
(P6048-T2808)Debug(6288): 08/18/23 07:54:52:613 NetworkDiscoverThread: Network discover is not successful. Retry.
(P6048-T2808)Info (6306): 08/18/23 07:54:52:613 OnDemand mode, skip retry network discovery.
(P6048-T2808)Debug(5734): 08/18/23 07:54:52:613 NetworkDiscoverThread: wait for network discover event.
(P6048-T2176)Debug( 540): 08/18/23 07:54:52:898 WscCallback
(P6048-T2176)Debug( 542): 08/18/23 07:54:52:898 SetWscEvent
(P6048-T11232)Debug( 139): 08/18/23 07:54:54:002 Got hip report in other process ready event.
(P6048-T11232)Debug( 158): 08/18/23 07:54:54:002 Read output from PanGpHip.exe
(P6048-T11232)Debug( 195): 08/18/23 07:54:54:002 write hip file now
(P6048-T11232)Debug( 213): 08/18/23 07:54:54:002 CheckHipInOtherProcess() sets hip report ready event.
(P6048-T11232)Debug( 135): 08/18/23 07:54:54:002 Wait for the ready event of hip report generated in other process.
(P6048-T3440)Debug(6386): 08/18/23 07:54:54:002 HipReportThread: got HIP report ready event.
(P6048-T3440)Debug(6402): 08/18/23 07:54:54:002 HipReportThread: wait for network discover ready event.
