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PAN-DB Re-Categorization Requests

Brandon_Wertz
L6 Presenter

‎09-18-2015 06:09 AM

Just curious what everyone's expereince / success has been when trying to get URLs re-categorized, especially malicious domains?

 

I don't seem to have much luck instilling a sense of urgency with support on these requests.

 

I submitted a support case for a domain on a domain on the 10th that we see phishing/credential harvesting and I've still got no action from support (on a Case I submitted as a high).

 

Anything I could do to get better results?  I'd think Palo Alto, for all intents and purposes, a network defense company would have more timely reponses to these requests.

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