False positive detection (Generic.ml)

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False positive detection (Generic.ml)

L2 Linker

Hi team,

 

Our Remote access software HelpDesk, detecting as "Generic.ml" in VT scanning portal. Kinldy whitelist the application asap.

Details below:

 

File Hash: b7e92034f2520be75db56763cd6ef9a047073764ac05a0bc58aa539bda04fdcc

 

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <Generic.ml>

Description: <This software is developed by Idrive Inc, the leading software firm.

URL: https://www.idrive.com/ (parent firm)

URL: https://www.remotedesktop.com/helpdesk/

This application is mainly used for Remote Access to solve user issues via remote session.

Link to download the application (since size exeeding upload limits): https://download.remotepc.com/downloads/hd/150724/HelpDeskViewer.exe>

seb....
A tech enthusiast
1 accepted solution

Accepted Solutions

file no longer deemed malware

View solution in original post

5 REPLIES 5

L4 Transporter

Please follow the template in the pinned comment.

@tsullivan7 : updated with Hash value, it was hidden due to formatting.

seb....
A tech enthusiast

Retyping details:

 

File Hash: b7e92034f2520be75db56763cd6ef9a047073764ac05a0bc58aa539bda04fdcc

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <Generic.ml>

Description: <This software is developed by Idrive Inc, the leading software firm.

URL: https://www.idrive.com/ (parent firm)

URL: https://www.remotedesktop.com/helpdesk/

This application is mainly used for Remote Access to solve user issues via remote session.

Link to download the application (since size exeeding upload limits): https://download.remotepc.com/downloads/hd/150724/HelpDeskViewer.exe>

seb....
A tech enthusiast

file no longer deemed malware

Kindly colose this thread..

seb....
A tech enthusiast
  • 1 accepted solution
  • 5123 Views
  • 5 replies
  • 0 Likes
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