False positive detection (Generic.ml)

[Sebin_Idrive]

Hi team,

Our Remote access software HelpDesk, detecting as "Generic.ml" in VT scanning portal. Kinldy whitelist the application asap.

Details below:

File Hash: b7e92034f2520be75db56763cd6ef9a047073764ac05a0bc58aa539bda04fdcc

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <Generic.ml>

Description: <This software is developed by Idrive Inc, the leading software firm.

URL: https://www.idrive.com/ (parent firm)

URL: https://www.remotedesktop.com/helpdesk/

This application is mainly used for Remote Access to solve user issues via remote session.

Link to download the application (since size exeeding upload limits): https://download.remotepc.com/downloads/hd/150724/HelpDeskViewer.exe>

[tsullivan7]

Please follow the template in the pinned comment.

[Sebin_Idrive]

@tsullivan7 : updated with Hash value, it was hidden due to formatting.

[Sebin_Idrive]

Retyping details:

File Hash: b7e92034f2520be75db56763cd6ef9a047073764ac05a0bc58aa539bda04fdcc

Link to Virustotal report for the file: <link>

Current VirustTotal Verdict: <Generic.ml>

Description: <This software is developed by Idrive Inc, the leading software firm.

URL: https://www.idrive.com/ (parent firm)

URL: https://www.remotedesktop.com/helpdesk/

This application is mainly used for Remote Access to solve user issues via remote session.

Link to download the application (since size exeeding upload limits): https://download.remotepc.com/downloads/hd/150724/HelpDeskViewer.exe>

[DaBone · Accepted solution]

file no longer deemed malware

[Sebin_Idrive]

Kindly colose this thread..