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Check out LIVEcommunity discussions to find answers, get support, and share knowledge related to Palo Alto Networks tools and products.
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Discussions
Check out LIVEcommunity discussions to find answers, get support, and share knowledge related to Palo Alto Networks tools and products.

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General Topics

Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

24374 Posts

Custom Signatures

The Custom Signatures discussion is a resource for security professionals to discuss the creation process of custom signatures in their PAN-OS appliance.

176 Posts

VirusTotal

Have you encountered a false positive verdict for Palo Alto Networks (Known Signatures) on VirusTotal? Use this forum to submit a verdict change request. Change requests should include the File Hash, Link to VirusTotal report, current VirusTotal verdict, and description.

795 Posts

Network Security

Post questions, provide answers, share best practices, and connect with peers and experts in this area dedicated to all things Network Security.

5698 Posts

Cloud Delivered Security Services

Post questions, provide answers, share best practices, and connect with peers and experts in this area dedicated to Palo Alto Networks’ Cloud Delivered Security Services.

654 Posts

Secure Access Service Edge

Post questions, provide answers, share best practices, and connect with peers and experts in this area dedicated to Prisma Access and Prisma SD-WAN.

569 Posts

Security Operations

Post questions, provide answers, share best practices, and connect with peers and experts in this area dedicated to Cortex XDR, XSOAR, and Xpanse discussions.

4566 Posts

Activity in Discussions

Resolved! [User-ID HUB Vsys] Solved Issue User-ID Behavior

Hello LiveCommunity Team! I created this post to share my experience regarding the User-ID Hub for multi-vsys environments involving some User-ID incomplete table for a specific vsys:I have an NGFW with multiple vsys, and in each vsys I have configured a unique Data Redistribution Appointing to dedicated User-ID Agents and Panorama/NGFWs, local ...

[SOLVED User-ID Domain Mismatch]: Resolving Domain's Conflicts Between Prisma Access GlobalProtect (CIE) and On-Premises Server Monitoring

Hello LiveCommunity Team! I created this post to share my experience regarding an issue involving the User-ID domain mapping issue between the Prisma Access Mobile Users GlobalProtect conflict with the NGFW On-Premises. The conflict arises when an On-Premises NGFW and Prisma Access GlobalProtect use a different user identity sources and domain N...

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GlobalProtect Logs Showing Only a Few Days of Retention on Panorama

Hello Community, We are experiencing an issue with GlobalProtect log retention on Panorama. Our Panorama manages 6 firewalls, and all firewalls are configured to forward logs to Panorama. However, on Panorama, the GlobalProtect logs for the managed firewalls are only retained for about 6 days. When we check the output of the command show sys...

Bizarre "Authentication Failed" Issue: Any OS permanently breaks if it EVER connects to my home network

Hi everyone, I am in a desperate situation. I have 1 month left to finish my PhD, and since June 1st, I have been completely locked out of my university network due to a bizarre GlobalProtect issue. I am consistently getting the "global protect authentication failed enter login credentials" error. I have tested every possible scenario, and the o...

DNS Analytical Logs

Hi Everyone, I need some assistance integrating DNS Analytical Logs into XSIAM. I have tried collecting these logs using an XDR Collector and other available methods, but so far I have not found a supported approach. This requirement is quite urgent, and I would appreciate any guidance from anyone who has successfully integrated DNS Analytical L...

M.Harne by L1 Bithead
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  • 3 replies
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License Credit Usage per Firewall

In order to accurately bill our customers, we would like to have a breakdown of credit usage per firewall. I was able to retrieve a list of all firewalls from our panorama instances and also the credit pools and how much is used in total from palo alto API. However, there doesn't seem to be an obvious way to break it down further. Is this tec...

add vsys license from HA pair managed by Panorama. Any step? Reboot required ?

I have a HA pair firewall without vsys license. Now, i would like to add the vsys license in this HA pair in production environment, Do the traffic affected ? how is HA status ? if so, how to minimize the impact for adding the vsys license ? from some document, the device will be in suspended status. some people said that the device have to r...

Global Protect Android client failing with certificate error after upgrading PAN-OS

Dear all, I have a strange error after I upgraded my firewall to PAN-OS 11.1.15 to fix a GP vulnerability. (18990)06/04 17:44:57:208734 - PanKeyManager: Issuers: CN=ixxx, DC=ixxx, DC=local(18990)06/04 17:44:57:208841 - PanKeyManager: Use Cert: gp_user_new(18990)06/04 17:44:57:208883 - PanKeyManager: getPrivateKey for alias: gp_user_new(1899...

False positives in Virus Total

File Hash: <ea1bbdcb96f37f3204ce5486b1721e579eb7143ce8a1ebc58199f8eb44d84c8d> Link to Virustotal report for the file: <https://www.virustotal.com/gui/file/ea1bbdcb96f37f3204ce5486b1721e579eb7143ce8a1ebc58199f8eb44d84c8d> Current VirustTotal Verdict: <Maliicious>Description: <I am the author of this program. I work for Candes...

GlobalProtect VPN fails to launch on Linux [Solved]

As an Ubuntu desktop/laptop admin at my company, I've had my fair share of gripes with Globalprotect VPN for Linux. So I wanted to share my home-grown fixes for various issues I've encountered. Yesterday, I encountered another such issue which the developers have kindly created for me. The issue is that Linux users with a UID > 60000 cannot l...

jamesps by L1 Bithead
  • 97 Views
  • 1 replies
  • 0 Likes

Need XdrAgentCleaner.exe for Cortex XDR agent version 7.9.1 - Anti-Tampering enabled

Hi everyone, I'm an IT technician and I'm trying to uninstall Cortex XDR agent version 7.9.1.26645 from a Windows 11 workstation. Unfortunately, I'm facing the following issues: - The standard uninstall from Programs & Features fails with: "Anti-Tampering is enabled. Please disable Anti-Tampering and retry the operation." - cytool protec...

Impossible to migrate an ae interface to a different speed in Panorama?

Quite new to Panorama, but have been working with Palo Alto standalone firewalls for a little while. Client has 2 Active Passive HA FW's in Panorama and an ae1 interface with 4x 1G interfaces as members. They want to switch this to 4x of the 10G interfaces during an outage window. Am I right that I should be able to just remove the 4x 1G membe...