Creating a ServiceNow incident by taking the Slack user responses

Hi All,

We have a requirement to create a ServiceNow ticket by taking the slack user responses.

I have built a playbook which does send the SlackBlockBuilder to the specified Slack channel but the playbook runs only when an incident is attached to it

Cortex XDR Pro licensing models

Hi everyone!

Please, could anyone point to a document or page that has all the Cortex XDR Pro licensing models?

Thanks in advance.

Cortex XDR

XDR - Unable to clear user's APPDATA

Unable to clear user's APPDATA...for tshoot (application upgraded) we need delete all files and folder on users APPDATA , but the system prevent this.

I try stop services and delete files/folders, but not work.(XDR create a incident - Suspicious Fi

Exclusion/Suppression rule Reg

Hi

As per my understanding Suppression rule can be created for IOC/BIOC

And exclusion can be created for rest other sources

Is there a possibility to write a rule so that alerts will be generated but they wont contribute towards an incident ?

If it

XDR analytics (AI/ML) model maturity

Hi

As per our understanding XDR claims that they have analytics out of the box,

Though i understand XDR needs to be tuned in an Organization after which the AI/ML detection capabilities will improve

So what are all the ways we can Tune the Analytcs

Masquerading - 4203898100

Hi Team,

We had received a High incident while running a malware scan, it is Masquerading - 4203898100, where the filezilla.exe application is detected as malicious and is blocked by the XDR. We observed that the endpoint is in disconnected state the

COrtex vulnerability assessment

COrtex vulnerability assessment showed on Linux Snap has an older version but we upgraded latest version it still shows an an older version on the Console when i raised case one support they told me the below point I have pasted below didn't get what

Looking for an XDR Query that returns the Detailed Ingestion Dashboard information

Hey guys,

I'm trying to create a health monitoring playbook in XSOAR for my Data ingestion log source in Cortex XDR using the XDR API. Running XDR query using the API works well however what I need is an XQL Query that returns the following informa

Critical version 7.5 agent unable to download

Hi Community people, 

we have a few machines with macOS 10.13 High Sierra, as per the documentation 7.5CE version should support it. 

in the agent installation option, we are unable to see 7.5 CE version agent installers. we could download only t

Python Script isn't being executed completely in Cortex XDR

Hi,

I'm trying to use a Python script in Cortex XDR to execute a certificate installation on Windows machines.

The main goal is to import a certificate.p12 with a password to be installed in all the Windows. However, the script is not behaviour as expe

XSOAR Upgradtion Query

Cortex XSOAR 8 will have a new FQDN and IP Address in the new platform. May I know is there any existing playbook have pulled the XSOAR data, and export to third-party platform automatically? If yes, it may require to re-configure the IP Address.

C

XDR Shadow Copy use case

Could someone please share any related documents or use cases for the Shadow Copy in XDR? We have gone through the Administrative guide, but we were unable to find many details about how it works. Additionally, we would like to know how we can backup