Agent upgrade

Hello All,

We are trying to upgrade the agent version from 7.5 to 7.8 for all our devices. Right now we are testing phase and the agent seems to be failing on few devices when we did it from Console.

We did stopped services from CMD on affected mac

XDR Quick Scan

Hi , Does Cortex XDR have a Quick Scan feature?

Thanks.

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Solution: How To View Cortex XDR Behavioral Threat Protection (BTP) Rules

Hello everyone,

We have, many times, received alerts with cryptic names like heuristic.agb.4477 or heuristic.b.346. Imho, creating a support case and waiting for a response is inefficient. Also, expecting us to blindly accept the support engineer res

'Failed Connections' alerts detected by XDR Analytics

Hello guys ,
Cortex flagged a security alert(low severity) related to  'Failed Connections' .
Observed these are network connections are initiated by brave browser helper / Firefox helper and these connections are made to private IP's. No malicious fil

XDR Analytics BIOC Alert exclusion

Hello dear community members!

how would you exclude this? It is only popping up in one of our houses/domains. 

Maybe this way?

https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/bioc-analytics-specific-exceptions-and-vendor-exceptions/m-p/

Support file data protection

Hi, 

To generate the support file from the endpoint, the zip file is now password protected by an encrypted password. How do we use this feature? As currenlty when we retrieve the support file it does not ask us for a password 

When to use policy changes or alert exceptions

Hello,

When a BTP rule is blocking a process,

When do we create a policy change and allow the process, and when do we create an alerts exception to allow the process. 

[Outdated] Cortex XDR Agent

Hello,

Can somebody explain what [Outdated] means in Cortex XDR Agent Installation console?

Our team is aware of agent lifecycle/EOL dates, and we're wondering what outdated means and how its related to its actual lifecycle.

Thank you