12-12-2022 11:47 AM
We are running periodic scan on all endpoints . During this scan few files has been detected .We have got confirmation that some of the files are legitimate and it's being used in infra.
Can you please suggest in providing what is the best method to whitelist the safe and confirmed files .
12-12-2022 01:59 PM
Thank you for writing to Live Community.
You would need to can create a malware profile and exclude specific files from scans. This page should guide you how to proceed.
12-13-2022 03:46 AM
Thanks for your response.
As you mentioned to create malware profile and exclude specific files from scans, as we have multiple files present in different folders so it will be difficult to add every path with *. If we whitelist the file hash does this exclude from scans?
12-13-2022 08:51 AM
Yes, you can whitelist the file hash by going into Incident Response → Action Center → New Action – Add to allow list.
Please note that once the file changes (via updates for example) you will need to whitelist the new hash again.
If you know the signature of your verified software, you can also add the singer as a trusted signer when creating a new malware profile (the page I recommended in the above response).
12-14-2022 01:03 AM
Thanks for responding.
If we add the hash of the file in allow list .So does alerts/incidents excludes in the malware scan. .
As we are observing incidents/alerts for the files despite being in allow list.
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