Incorrect User or Password from GUI

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Incorrect User or Password from GUI

L2 Linker

We have changed the admin password to something other than the default but now after a period of time we are getting "Incorrect User or Password" when trying to login via the GUI.  A few times before this we getting logged in then kicked out immediately and I had to reboot the device to fix it. But now nothing seems to work. 


I can still login via the CLI with expedition user. Is there a way I can add an Expedition user or edit the admin account from the CLI?




Which version of Mariadb are you using?


You can see the installed package by executing the following:


apt list --installed | grep mariadb


It seems that your database is cutting connections, which should affect the whole Expedition experience.

LDAP module is not set up via php parameters, but you define the parameters in the Servers section, providing the server name, port, prefix, suffix, etc.


Here is the output:


libmariadb2/xenial,now 2.0.0-1 amd64 [installed]
libmariadbclient18/now 10.1.35+maria-1~xenial amd64 [installed,upgradable to: 10.1.37+maria-1~xenial]
mariadb-client/now 10.1.35+maria-1~xenial all [installed,upgradable to: 10.1.37+maria-1~xenial]
mariadb-client-10.1/now 10.1.35+maria-1~xenial amd64 [installed,upgradable to: 10.1.37+maria-1~xenial]
mariadb-client-core-10.1/now 10.1.35+maria-1~xenial amd64 [installed,upgradable to: 10.1.37+maria-1~xenial]
mariadb-common/now 10.1.35+maria-1~xenial all [installed,upgradable to: 10.1.37+maria-1~xenial]
mariadb-server/now 10.1.35+maria-1~xenial all [installed,upgradable to: 10.1.37+maria-1~xenial]
mariadb-server-10.1/now 10.1.35+maria-1~xenial amd64 [installed,upgradable to: 10.1.37+maria-1~xenial]
mariadb-server-core-10.1/now 10.1.35+maria-1~xenial amd64 [installed,upgradable to: 10.1.37+maria-1~xenial]

It does not seem to be an issue related to the Mariadb version, as the one we are using is also 10.1 (subversion 33, tho).


Please, send us an email to fwmigrate at paloaltonetworks dot com and we will try to give you support via a Zoom meeting or similar.


Did you guys ever talk about a way to reset the GUI admin password via the expedition user in the CLI?  I can't seem to find a way to do that.  My services look good, We did do an update so there is a possibility of the corruption you mentioned.  Is there a way to do a password reset through the CLI?


Alex in MT

Hi, did you find a way to password reset through the CLI?

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