08-25-2011 11:41 PM
I am having issues with video conferencing when using our Polycom VSX7000 which was working fine previously with our Checkpoint Firewall. When we switch over to PA-2020. We start having issues.
We are able to dial out to connect with remote VC unit but when the remote VC units tried to connect to us, the VSX7000 shows connected but there is no video or audio.
The rules are allow any from external to internal as well.
We have another LifeSize unit which works just fine.
Both are NATed.
09-11-2012 10:12 PM
Please check your polycom settings
Below is the right Polycom device settings inorder work with Palo Alto
Settings->Network->IP Network, Firewall:
NAT/Firewall Traversal: (CHECK this option)
Public (WAN) Address: (Enter the Public IP of the Polycom)
- NAT is
H.323 Compatible:(UNCHECK this option)
Displayed in Global Directory: (Public)
08-26-2011 10:40 AM
Are you using static NAT or dynamic NAT?
Does the Polycom use H.323?
03-21-2012 04:21 AM
What will do in this case
03-21-2012 09:00 AM
It may or may not help, but it looks like our issues with the polycom VC systems, which were similar to yours, all went away with the update to the 4.1.3 code.
Set up with Static Bidirectional NAT & simple application filter security rules.
03-21-2012 01:04 PM
Thanks for the update
actually here iam using 4.1.4 PAN-OS and same NAT rule any any security policy,also i did application override for polycome device.no luck
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