Global Protect issue with Windown server 10

[Mohammed_Yasin]

The issue is that when I connected to a server through Global Protect, I can't connect to another server.
I have to disconnect from Global Protect and then connect to the desired server. So basically he can connect to one server at a time.

However, with Windows 10, version 1903 have no issue. But when I try to connect to Windows 10, version 2004 having an issue.
Either could not connect to the server or if they connect to one server then I could not connect to another.
I mean, I have to logout and from one and log in to another.

Then I have upgraded the GP 4. 0. 4-9 to 5.2.2 but still, the issue is the same.
Please advise on this issue.

PA - 500
PANOS 8.1.15-h3
GP 5.2.2

[Rene_Boehme]

Hi,

can you please clarify on the exact issue?

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@Mohammed_Yasin wrote:

The issue is that when I connected to a server through Global Protect, I can't connect to another server.
I have to disconnect from Global Protect and then connect to the desired server. So basically he can connect to one server at a time.

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If you are able to connect to a server through GP and can only access server 2 without GP it sounds like a "split-tunnel" issue. But as you pointed out with a different version of the OS there is no issue. Where is the junction here?

[Mohammed_Yasin]

@Rene_Boehme. I regret.

Whenever I log in on win 10 ver 1903 the SSL VPN connection was stable no issues,

but whenever I connect from the windows10 version 2004 the connection was unstable and all the connection like RDP or any Application is getting disconnect or stuck I mean its freezes

Then I have to disconnect the GP client forcefully and connect the client again.

[Rene_Boehme]

Hey,

this is quiet tricky. There is a lot of stuff unknown but as you can nail it down to the OS I dont see any reason to troubleshoot GP. What you can try is to upgrade GP client to a newer version or play around with client IPSec/SSL connection setup. (see if opposite setting of yours is working better) 

[BPry]

@Mohammed_Yasin,

You're talking about moving between 1903 and 2004 but that would mean that you are using two different machines (VM or physical) correct? So really are we just dealing with a sample size of two machines, or have you testing this across multiple endpoints?

Are you enabling UDP for a transport for RDP (default settings) or have you enabled solely TCP? I've pushed out a GPO disabling UDP across most of my clients due to RDP freezing issues across poor VPN connections and disabling UDP and forcing TCP fixes the freezing issue.