GP Mac - No internet access

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GP Mac - No internet access

L0 Member

I am not able to connect the internet after connecting to GP in Mac. In windows it works fine

Any ideas?





L1 Bithead

I'm having this issue as well. I don't see the issue on windows.

L2 Linker



I'm sure you might have checked, but can you provide some additional details as to how your GP setup on the firewall is?

- different agent->client settings on the gateway?

- can you also check for the client settings as to if you have specific source groups (Windows) and OS: Windows ONLY is selected?

- when on vpn with your mac, can you trace and confirm if your traffic is going across the tunnel and what the road block is? (Can also check "netstat -rn -f inet" for route table).

-If traversing our tunnel, do you see traffic logs on the firewall and identify what's blocking?


Thank you.



I'm a user. I don't have access to the firewall configuration



Here's the route table


Routing tables

Destination Gateway Flags Netif Expire
default UGSc en1
10.13/16 UGSc gpd0 UGHS gpd0 UGHS gpd0 link#14 UC gpd0 ! 2:50:41:0:1:1 UHLWIi lo0
10.18.98/24 UGSc gpd0
10.18.208/20 UGSc gpd0
10.18.210/24 UGSc gpd0
10.18.234/24 UGSc gpd0
10.134.28/24 UGSc gpd0
10.134.30/24 UGSc gpd0
10.202.16/24 UGSc gpd0
127 UCS lo0 UH lo0
169.254 link#9 UCS en1 !
192.168.1 link#9 UCS en1 ! f8:e9:4e:66:f7:85 UHLWIi en1 1199 link#9 UCS en1 ! 0:26:bb:16:67:1e UHLWIi lo0 link#9 UHLWIi en1 ! link#9 UCS en1 ! c8:51:95:fb:d5:d6 UHLWIir en1 1196 UGHS en1
224.0.0/4 link#9 UmCS en1 ! 1:0:5e:0:0:fb UHmLWI en1 link#9 UCS en1 !

Here's some screenshots


VPN DisabledVPN DisabledVPN EnabledVPN Enabled

This indicates that the administrator configured split-tunnel which means your internet traffic shall take your home/local network. 


- Can you ping and traceroute to see where it's breaking?

- Possibly, can you provide any of your GPS and/or GPA logs?

- If this is a new installation on your machine, I would advise to check on the security feature enabled i.e., SystemPreference -> Security&Privacy -> General -> Enable ""App store and identified developers".


There could also be a possibility that there is a Group Policy that's blocking internet for you. Did you verify on that with your SysAdmin?

Thank you.



PING ( 56 data bytes

64 bytes from icmp_seq=0 ttl=55 time=32.253 ms

64 bytes from icmp_seq=1 ttl=55 time=32.839 ms

64 bytes from icmp_seq=2 ttl=55 time=32.697 ms

64 bytes from icmp_seq=3 ttl=55 time=33.827 ms

64 bytes from icmp_seq=4 ttl=55 time=33.091 ms

64 bytes from icmp_seq=5 ttl=55 time=32.750 ms

64 bytes from icmp_seq=6 ttl=55 time=32.655 ms

64 bytes from icmp_seq=7 ttl=55 time=32.698 ms

64 bytes from icmp_seq=8 ttl=55 time=32.946 ms

64 bytes from icmp_seq=9 ttl=55 time=32.688 ms

64 bytes from icmp_seq=10 ttl=55 time=32.816 ms

64 bytes from icmp_seq=11 ttl=55 time=33.092 ms

64 bytes from icmp_seq=12 ttl=55 time=32.702 ms

64 bytes from icmp_seq=13 ttl=55 time=33.122 ms

64 bytes from icmp_seq=14 ttl=55 time=32.896 ms

64 bytes from icmp_seq=15 ttl=55 time=32.750 ms

64 bytes from icmp_seq=16 ttl=55 time=33.756 ms

64 bytes from icmp_seq=17 ttl=55 time=32.330 ms

64 bytes from icmp_seq=18 ttl=55 time=32.976 ms

64 bytes from icmp_seq=19 ttl=55 time=32.496 ms

64 bytes from icmp_seq=20 ttl=55 time=32.963 ms

64 bytes from icmp_seq=21 ttl=55 time=32.489 ms

64 bytes from icmp_seq=22 ttl=55 time=32.969 ms

64 bytes from icmp_seq=23 ttl=55 time=32.573 ms

64 bytes from icmp_seq=24 ttl=55 time=32.543 ms

64 bytes from icmp_seq=25 ttl=55 time=33.200 ms

64 bytes from icmp_seq=26 ttl=55 time=33.764 ms

64 bytes from icmp_seq=27 ttl=55 time=33.484 ms

64 bytes from icmp_seq=28 ttl=55 time=32.410 ms

64 bytes from icmp_seq=29 ttl=55 time=32.259 ms

64 bytes from icmp_seq=30 ttl=55 time=32.659 ms

64 bytes from icmp_seq=31 ttl=55 time=33.247 ms

64 bytes from icmp_seq=32 ttl=55 time=32.797 ms

64 bytes from icmp_seq=33 ttl=55 time=32.336 ms

64 bytes from icmp_seq=34 ttl=55 time=33.009 ms

64 bytes from icmp_seq=35 ttl=55 time=32.990 ms

64 bytes from icmp_seq=36 ttl=55 time=33.065 ms

64 bytes from icmp_seq=37 ttl=55 time=33.030 ms

64 bytes from icmp_seq=38 ttl=55 time=32.431 ms


--- ping statistics ---

39 packets transmitted, 39 packets received, 0.0% packet loss



traceroute to (, 64 hops max, 52 byte packets

 1 (  1.467 ms  0.955 ms  0.860 ms

 2 (  17.004 ms  16.989 ms  16.918 ms

 3 (  42.165 ms  39.132 ms  49.378 ms

 4 (  43.049 ms  62.044 ms  32.744 ms

 5 (  33.409 ms  33.032 ms  32.648 ms

 6 (  32.784 ms (  33.295 ms (  33.592 ms

 7 (  34.335 ms (  32.886 ms (  33.116 ms

 8 (  33.387 ms  32.929 ms  32.697 ms

So technically there is internet access for you. Have you performed any change or did the ping/trace work right away?


Can you telnet to anything on the internet on port 80 and 443?

Try one with IP and one with Hostname as:


telnet 443

telnet 80


This is to eliminate any DNS related issue. 



telnet 443


Connected to

Escape character is '^]'.

^CConnection closed by foreign host.



telnet 80 nodename nor servname provided, or not known

This clearly seems to be a DNS issue. Do this: System Preferences > Network > Advanced > TCP/IP > "Renew DHCP Lease"  and try again. 


Thank you.

same issue no internet or what it seems as no internet

Under same path as previously mentioned, what DNS servers do you currently see when on VPN?

There is your problem. Remove that from the settings and add your ISP DNS servers (preferred) ? or any global dns and try to access internet.



Did not work


Screen Shot 2020-04-06 at 11.11.59 PM.pngStays thereStays there

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