how to configure wildfire to block a malicious file?

[thanachaip]

i used PA3020 and software version 6.0.0, wildfire version is 26818-33137

i configured wildfire action to block in antivirus profile and apply to security policy already.

but, when i test to download a malicious files. the action is alert and i can download this file. why?

i don't know, what is wrong in my configure and i want to know, how to configure wildfire to block a malicious file.

[Antwoinne]

This issue was handled by our internal managed support team, escalated to me for assistance and then escalated to PAN with a case opened. I provided them JayD 's Case ID for that very tracking capability. I'm trying to retrieve our PAN Case ID now so it can be listed here.

[paloalto_exn]

Hello,

     does anybody fixed that?

I am experiencing the same issue..

regards.

Walter Doria

[markk96]

I have the same issue.  Any update?

[kevin_thys]

Hi,

The WF signature database on the devices don't have all signatures. So if your file is malicious that indicates a file was inspected by WF and with hash check your firewalls knows this verdict.

But to block the file it needs to have a signature in the WF database on your device. If the algorithm to select signatures being in the WF database not selected the signature for your file, your device will not be able to block it.

If the file is triggered the WF algorithm will select the file again to be in the WF database that is pushed towards the devices in one of the next updates. Then you will see it gets blocked.

That is how it works in fact, of course a bug is also possible

Regards,

Kevin