Global Protect on Mac OS 14.5

[Malkhaldi]

Hello,

I downloaded GlobalProtect app on my Macbook with Mac OS 14.5, but after allowing access from privacy and security, the application doesn't work.

When I click on it to open the application, nothing happens. I don't have it on my menu bar either.

I don't know what to do. Any guidance will be much appreciated  

[kiwi]

Hi @Malkhaldi ,

Which version have you downloaded exactly ?

I'm running 6.2.3-270 on Sonoma 14.5 without issue.

Make sure you at least try a compatible version:

https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalp...

Kind regards,

-Kim.

[Veloman]

Some of our Mac users on v14.5 are also having issues. We have tried both GP v6.2.3-270 and v6.3.0.

Some of the errors in the GP logs that stands out:
- NESMDNSProxySession[Primary Tunnel:GlobalProtectDn:2CDF6CAC-D835-44E0-9730-650CD2F5E09D:(null)] in state NESMVPNSessionStateStarting: plugin NEDNSProxyPlugin(com.paloaltonetworks.GlobalProtect.client[inactive]) started with PID 0 error Error Domain=NEAgentErrorDomain Code=2 "(null)"
- com.paloaltonetworks.GlobalProtect.client[945]: Tearing down XPC connection due to setup error: Error Domain=NEAgentErrorDomain Code=2 "(null)"
- NEAgentSession: failed to create the delegate
- [NESMVPNSession unsetDefaultDropAll]: VPN setting IP Drop-All to 0 (Non-Persistent)

[JayGolf]

Hi @Veloman ,

Can you uninstall GP and reinstall the application while making sure access has been allowed for GP through privacy and security? It looks like you're running into setup failures. 

[Veloman]

- Tried uninstalling and reinstalling GP many times the last week (10+ on each).  Following this guide.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000HCbFCAW
- Today we also tried v6.2.4 and got no further.

I dont have the Macbooks in front of me (3 users in our corp) but we have also ensured that these steps are taken.

Ensure GlobalProtect has the necessary permissions:

• Full Disk Access
• Network Extensions
• System Extensions

We can also see that there are some System Profiles with globalprotect in the name that we are not able to remove.