GlobalProtect ask for password after update from 6.2.3 to 6.2.4

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GlobalProtect ask for password after update from 6.2.3 to 6.2.4

L0 Member

Hello,

We are using PA-3020 with software version 9.1.19, the VPN accounts are local to the PA.

Currently we are on GlobalProtect 6.2.3 and we would like to update to 6.2.4 to protect against CVE-2024-5915. When the update is done, GloabalProtect ask for the password (the username is still filled with the correct information). The users are most of the time (95%) not aware of this password, so i can't imagine having hundred calls to obtain the password. 

Is this behivior normal ? When we updated last june from 6.1.2 to 6.2.3, everything was smooth and no credentials were asked.

Thank you very much for your answers.

 

Regards,

 

Julien 

 

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