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GlobalProtect Transparent Upgrade not working for all users

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GlobalProtect Transparent Upgrade not working for all users

L1 Bithead

Hey folks, this is my first time posting so apologies if it's a little clunky. We are running a pair of PA-850's in HA mode. Our users have been connecting with GP for years with no real issues. I always keep up on the new GP client versions, right now the most recent is 6.3.1-c383. A few weeks ago, I had noticed that we still have quite a few users running older versions of the GP client, anywhere from 4.1.6 to 6.3.0 and many versions in between. The initial config option on the agent was set to "Allow with Prompt" which basically gave the user the option to delay the upgrade until a later time (have no clue exactly what that timeframe is). 

 

I made the change to "Allow Transparently". This was when we upgraded to 6.3.1. Since then, I installed 6.3.1-c383. I tested this from my computer and it worked exactly like it should. But, it doesn't seem to be working for a variety of other users.

 

Internal DNS does resolve the public ip of the gateway/portal. So, I'm at a loss as to why this isn't working for all users. I've been searching the web and haven't really found anything helpful.

 

Has anyone run into this and, if so, was able to solve it?

 

Thanks,

Jim

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