NGFW Application catagory

[Mike_Leighton]

Afternoon all,

Been looking at an application called "SimpleHelp" - according to google ...

" it allows Any technician to log in using the following steps: Open your web browser and navigate to the technician address of your installed SimpleHelp server (http://<your server>/tech). Download and run the Technician application. Log in using your technician credentials, or as the SimpleHelpAdmin administrative user..."

Essentially it appears to be operating as a remote access/remote assist tool from what i can see.

On checking the application in panorama, applications, is shows as a managment app and a remote access app. Could someone verify and check if this needs to be reclassified as a remote-access ?

Thanks.

[S.Cantwell]

Thank you for your message here.
The LiveCommunity is a collection of like-minded PANW customers who collaborate to assist other customers.
Not everyone is a PANW employee.
I believe that this classification could be reviewed by PANW. 

The best course of action is to contact your local PANW SE, so that he may open a Feature Request ticket to suggest that PANW Engineers modify the product.  The LiveCommunity would be empathetic to your need, but unable to fulfill your request.