NGFW Application catagory

Showing results for 
Show  only  | Search instead for 
Did you mean: 

NGFW Application catagory

L0 Member

Afternoon all,

Been looking at an application called "SimpleHelp" - according to google ...


" it allows Any technician to log in using the following steps: Open your web browser and navigate to the technician address of your installed SimpleHelp server (http://<your server>/tech). Download and run the Technician application. Log in using your technician credentials, or as the SimpleHelpAdmin administrative user..."


Essentially it appears to be operating as a remote access/remote assist tool from what i can see.

On checking the application in panorama, applications, is shows as a managment app and a remote access app. Could someone verify and check if this needs to be reclassified as a remote-access ?



Cyber Elite
Cyber Elite

Thank you for your message here.
The LiveCommunity is a collection of like-minded PANW customers who collaborate to assist other customers.
Not everyone is a PANW employee.
I believe that this classification could be reviewed by PANW. 

The best course of action is to contact your local PANW SE, so that he may open a Feature Request ticket to suggest that PANW Engineers modify the product.  The LiveCommunity would be empathetic to your need, but unable to fulfill your request.

Help the community: Like helpful comments and mark solutions
  • 1 replies
Like what you see?

Show your appreciation!

Click Like if a post is helpful to you or if you just want to show your support.

Click Accept as Solution to acknowledge that the answer to your question has been provided.

The button appears next to the replies on topics you’ve started. The member who gave the solution and all future visitors to this topic will appreciate it!

These simple actions take just seconds of your time, but go a long way in showing appreciation for community members and the LIVEcommunity as a whole!

The LIVEcommunity thanks you for your participation!