Been looking at an application called "SimpleHelp" - according to google ...
" it allows Any technician to log in using the following steps: Open your web browser and navigate to the technician address of your installed SimpleHelp server (http://<your server>/tech). Download and run the Technician application. Log in using your technician credentials, or as the SimpleHelpAdmin administrative user..."
Essentially it appears to be operating as a remote access/remote assist tool from what i can see.
On checking the application in panorama, applications, is shows as a managment app and a remote access app. Could someone verify and check if this needs to be reclassified as a remote-access ?
Thank you for your message here.
The LiveCommunity is a collection of like-minded PANW customers who collaborate to assist other customers.
Not everyone is a PANW employee.
I believe that this classification could be reviewed by PANW.
The best course of action is to contact your local PANW SE, so that he may open a Feature Request ticket to suggest that PANW Engineers modify the product. The LiveCommunity would be empathetic to your need, but unable to fulfill your request.
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