Thanks for your post. This is certainly a good topic that can help Palo Alto Networks customers when then need support. We will look at doing an episode on this.
I just want to confirm my understanding is correct. Would you like a PANCast episode on how to engage with support? So talking about things like how to open a TAC case, what information to provide, where to find some possible answers?
Thank you for confirming. We will plan an episode of PANCast to go through the content as you mentioned. As PANCast is audio only we will cover as much as possible for this format. There may be related videos on things like opening a case already on LIVEcommunity.
Thanks for your great suggestion.
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