11-21-2018 08:40 AM
Happy Thanksgiving all,
I just updated from 8.0.12 to 8.1.4 on 11/20. I was able to connect to GlobalProtect from the time I upgraded until about 6 hours later. I now get the error "You are not authorized to connect to GlobalProtect Portal". Initially, I thought this may be licensing, but it is not system wide. It currently only affects myself and one other user. Looking at the PanGP Agent logs, I find the Agent is not updating the portal configuration. On the Firewall itself, I see an Auth success event, followed immediately by an Auth Failure event in the portal. No changes have been made on the firewall or my computer.
I have an open case with Palo, but it hasn't been resolved as of yet.
Any help is greatly appreciated.
Snippet of log:
<response>
<type>portal</type>
<status>Disconnected</status>
<protocol/>
<portal-config-version>0</portal-config-version>
<error>You are not authorized to connect to GlobalProtect Portal.</error>
<product-version>4.1.4-13</product-version>
<product-code>"{6364C46E-8960-4FCC-A5A6-0BDDB3253850}"</product-code>
<portal-status>No portal configuration</portal-status>
<user-name>ebrookman</user-name>
<username-type>sso</username-type>
<state>Disconnected</state>
<check-version>no</check-version>
<portal>vpn.***********.org</portal>
<mdm-is-enabled>no</mdm-is-enabled>
</response>
