06-28-2019 12:56 PM
Well now... support are humans as well, and do not think it is fair to say they are the worst.
I can tell you that I personally had seen/occured worst support from other vendors as compared to PANW.
Anyways... can you confirm that you have seen/viewed this topic:
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClFCCA0
It talks about when the FW and Panorama lose their sequence numbers. This has personally happened to me, when I corrupted my virtual Panorama and just installed a new one. The sequence numbers were not the same, and the FWs would not forward correctly.
Good luck and let me know... keep me the loop, as the Live website here has other commands for how to force the resynch, but do not know if this is your issue. Take it troubleshooting step at a time.
