08-06-2019 06:13 AM - last edited on 03-20-2020 07:22 AM by arsimon
Hi Team,
When I'm trying to connect global protect from agent it gives an error "Could not connect to gateway contact your IT administrator".
When I dig into debug logs, i found below intersting logs.
(T3120) 08/06/19 12:56:14:274 Debug(4388): SetGatewayRoute: GetBestRoute() returns Dest:0.0.0.0 Mask:0.0.0.0 if_index=12 metric1=50
(T3120) 08/06/19 12:56:14:274 Debug(4409): Created gateway route (5.x.x.x) succeeds
(T3120) 08/06/19 12:56:14:275 Error( 244): PsvStartEx() failed
(T3120) 08/06/19 12:56:14:275 Error( 259): StartDriver() failed: -1
(T3120) 08/06/19 12:56:14:275 Debug(5865): UnsetGatewayRoutes: DeleteIpForwardEntry(5.1x.x.x4)
(T3120) 08/06/19 12:56:14:275 Error(2182): EnableVIF() failed
(T3120) 08/06/19 12:56:14:275 Debug(2279): failed to create tunnel with gateway s.x.x:2500
It is said in article this can be resolved if we reinstall the global protect after deleting the palo alto network folder in program files. I tried it but response is same.
Currently firewall is running PAN 9.0.2 and GPC 5.0.2. I checked the response in version 4.1.12 but no luck.
But some of my other users running windows 10 are able to connect. I'm having this issue with only 4 users.
Appreciate your response.
Regards
Venky
