12-11-2019 01:04 PM
My company uses KnowBe4 for email phishing training. During our current campaign we discovered that test emails were getting opened and attachments or hyperlinks were triggered identifying a test failure. This happened when the user could not have opened the email as they were not at work, nor did they have remote access. Upon further inspection I discovered the attachment had been tested via WildFire which caused the false positive.
Is anybody out there using KnowBe4 and found a way to get around this issue? It invalidates IT's stance when our own tools are creating a false positive. I am not trying to discredit KnowBe4 or compare with other products, because I am sure this would happen with any product that sends test email that flow through the firewall.
Thanks in advance,
-Steve
