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12-02-2020 02:59 PM
Hi Samuraihack,
While traditional anti-virus software may have locked files during its scanning, it would be more accurate to say that there are multiple components within the Cortex XDR's multi-method protection approach, preventing a process from running or functioning successfully if the proper exceptions have not been made. Information about the file analysis and protection flow can be found here.
Creating rule exceptions would be the next step to permit your software to run after determining through your investigations which Cortex XDR Agent module is preventing the software from executing successfully. I will note that this investigation may require advanced knowledge of the environment and an intermediate understanding of the architecture for the Cortex XDR Agent.
Please have a look at the following video to learn more.
Exceptions in TMS and Cortex XDR
Note: The Cortex XDR portion begins at 2:41.
