08-04-2023 10:36 AM
Hi @kindzma ,
Not that I meant that our customers aren't wise enough. But finger pointing and blaming at what vendors can do and what not is not the context for this forum. We are not attempting to defame an person, organization or a product in this forum, rather answering questions only. Please note that being a customer for Palo Alto also means that our customer have collective belief in our products and have opted it with the test and trust.
I am glad that you understand that we at Palo Alto Networks stay firm to defend on use cases which are possibly false implications on our product and also stand welcoming the questions for answers to help our customers with their keen to understand the functions.
As a result, if there are questions which is probably not openly documented, we have teams who can ensure our customers (including first responders ) do get the information delivered in a secured and detailed fashion as and when they enquire about it. I believe we are misunderstanding this forum as a source of training and possibly you could look for webinars and resources which could help answer your questions better and build your trust further than just fingerpoint.
And, for pre-sales, yes, it may vary, but many a times first responders do also participate in PoC for the product.
Because you have lot of issues to point at, I would recommend reaching out to your customer success teams if you have one and you can also reach your SEs to guide and enable you on the detailed functionality of the product and you can also raise feature requests if you think could be a use case with them.
Hope that clarifies all the misalignments in conversation and also the expectations on questioning and commenting on this forum.
