Hello Minow, If I understand it correctly, the security policy "VIP Users" is placed on the top of the policy table. Could you please verify the traffic logs (user name), which is not hitting the first rule " VIP Users": The Users on the security policy can be one of the below mentioned options: Any, Pre-login, unknown,known-users, select. known-user—Includes all authenticated users, which means any IP with user data mapped. This option is equivalent to the “domain users” group on a domain. >>>>>>>>>>>>> Could you please check if you have mapping for that user on PAN firewall. CLI command to verify: > show user ip-user-mapping ip x.x.x.x ( IP address) Select—Includes selected users as determined by the selection in this window. For example, you may want to add one user, a list of individuals, some groups, or manually add users. Note: If you are using a RADIUS server and not the User-ID Agent, the list of users is not displayed, and you must enter user information manually. Thanks
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