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07-19-2024 12:59 AM - edited 07-23-2024 03:05 AM
Hi team,
Our Remote access software HelpDesk, detecting as "Generic.ml" in VT scanning portal. Kinldy whitelist the application asap.
Details below:
File Hash: b7e92034f2520be75db56763cd6ef9a047073764ac05a0bc58aa539bda04fdcc
Link to Virustotal report for the file: <link>
Current VirustTotal Verdict: <Generic.ml>
Description: <This software is developed by Idrive Inc, the leading software firm.
URL: https://www.idrive.com/ (parent firm)
URL: https://www.remotedesktop.com/helpdesk/
This application is mainly used for Remote Access to solve user issues via remote session.
Link to download the application (since size exeeding upload limits): https://download.remotepc.com/downloads/hd/150724/HelpDeskViewer.exe>
07-22-2024 11:33 AM
Please follow the template in the pinned comment.
07-23-2024 03:06 AM
@tsullivan7 : updated with Hash value, it was hidden due to formatting.
07-23-2024 03:07 AM
Retyping details:
File Hash: b7e92034f2520be75db56763cd6ef9a047073764ac05a0bc58aa539bda04fdcc
Link to Virustotal report for the file: <link>
Current VirustTotal Verdict: <Generic.ml>
Description: <This software is developed by Idrive Inc, the leading software firm.
URL: https://www.idrive.com/ (parent firm)
URL: https://www.remotedesktop.com/helpdesk/
This application is mainly used for Remote Access to solve user issues via remote session.
Link to download the application (since size exeeding upload limits): https://download.remotepc.com/downloads/hd/150724/HelpDeskViewer.exe>
07-23-2024 11:21 AM
file no longer deemed malware
07-23-2024 11:04 PM
Kindly colose this thread..
01-01-2025 11:02 PM
Hi team,
Our Remote access software HelpDesk, detecting as "Generic.ml" in VT scanning portal. Kinldy whitelist the application asap.
Details below:
SHA-1: 81431635dc6abb5fe53f7ff7c786de534ab9b802
Authentihash: 0eec972de9a42e4673bed0420ab3de4ef6f432bbc06c90cf8ec24a02ff76b794
Imphash: 884310b1928934402ea6fec1dbd3cf5e
Link to Virustotal report for the file: <link>
Current VirustTotal Verdict: <Generic.ml>
Description: <This software is developed by Idrive Inc, the leading software firm.
URL: https://www.idrive.com/ (parent firm)
URL: https://www.remotedesktop.com/helpdesk/
This application is mainly used for Remote Access to solve user issues via remote session.
Link to download the application (since size exeeding upload limits):https://download.remotepc.com/downloads/hd/221124/HelpDeskViewer.exe>
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