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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
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General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.
About General Topics
Post a discussion here if you have general questions regarding configuration and troubleshooting for Palo Alto Networks products. Use this forum to collaborate with like-minded security professionals to improve your security posture.

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policy on AI responses?

Does PAN have a policy, a community rule with respect to copy-pasting of AI responses when responding to questions? If not - no restriction on drive-by AI-generated walls of text (more often irrelevant, sloppy, or even plain wrong - than not)? (To my 👀, one of the biggest challenges with both AI and human responses is insufficient context - a...

Deny authorization request for '_telemtryuser'

The other night I got a system alert email with the following message (truncated for obvious reasons): type: SYSTEMsubtype: generalmodule: generalseverity: highopaque: Deny the authorization request for the admin user thru CLI, '__telemetryuser' from 'Console or telnet' I found the article regarding the existence of _telemetryuser (https://kno...

P.Betts by • L0 Member
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captcha carpet bombing

Keep getting these repeatedly - often during the same login session. Can anything be done on my side? Can anything be done on the back end? 🙏 (If not - can we do away with stoplights, buses, crosswalks, bridges and boats? Something a little more... I don't know - serene? Like oaks, birds, cats and dolphins? 😏😆) (The login is through CSP S...

permafrost_0-1783521153492.png

Resolved! handle (username) change?

How do I change my "handle" (username shown top right of the page, aka profile name)? I believe the profile was auto-registered via CSP / SSO. Don't see an option to update it on my own. I do have another personal profile and don't want to merge them. The change is privacy-related. Thanks!

Wildfire Malware detected miniwallet.bundle.js as Malware, VirusTotal does not list it

Hey we are using Cortex XSIAM and have been getting alerts on miniwallet.bundle.js apparently during MS Edge updates.From what I can see the Wildfire Verdict has changed yesterday. However, reading the report, I cannot explain why it is considered Malware. Googling also did not get me any further.Most interestingly: On VirusTotal the correspon...

Resolved! I can't perform a dynamic update on the PA-460

Hi,When I ran “Device > Dynamic Updates > Check Now” on the PA-460, the following error was displayed.Failed to check Content upgrade information due to an invalid SSL peer certificate or SSH remote key. Please check network connectivity and try again. Failed to check IoT upgrade information due to an invalid SSL peer certificate or SSH re...

Resolved! Replacement of RMA

We received the replacement firewall against RMA 03878548 and would like to hand over the old firewall device. Could you please confirm: Whether the old device needs to be returned. Return shipping address and contact details. Any shipping label or AWB that needs to be used. Whether any accessories (power supplies, rails, etc.) should be return...

Resolved! EOS devices and License Relationship. (PA-220)

Hi, I am worried about PA-220 EOS. I have PA-220 and bought 5 licenses. (Threat Prevention, GlobalProtect Gateway, PAN-DB URL Filtering, WildFire License, Premium Partner Support) As described in the link below, our device is EOS. But not EOL. https://www.paloaltonetworks.com/services/support/end-of-life-announcements/hardware-end-of-life-...

tsenturk by • L0 Member
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Captive portal reauth

Im using captive portal in Palo Alto and each 3-4 hours i receive this: I need to reauth. Why is happening this? any timeout o cookie? where should i check?

Captura de pantalla 2026-07-02 132032.jpg
BigPalo by • L4 Transporter
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  • 2 replies
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Urgent need of help trying to reach tech support without a case #

I have a PA-820 but I can't create a ticket because I can't get past the account activation. I'm stuck in a loop because my device serial number doesn't match my customer ID for some reason. Our workforce is without network due to this device and I can't get past the internet to get actual help. How can I talk to a human at Palo Alto to get ...

SIEM posting Botnets , but Firewall do not

We are currently experiencing a situation in which we are receiving requests to our public segment pool. According to a syslog that Palo Alto sends to our SIEM, many of these IP addresses are part of a botnet. However, when we checked Palo Alto, we did not see this information in the traffic log. The SIEM/Sentinel is enriching logs received ...

F.Pinar by • L3 Networker
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  • 2 replies
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Resolved! SNMP OID to monitor subinterfaces?

Hi AllWe are currently trying to monitor Layer 3 sub-interface bandwidth via SNMP. I've been checking the enterprise MIBs for palo alto, and there doesnt seem to be any such OID. Does anyone have an idea what OID to use, if even possible, to monitor a subinterface, for example, ethernet1/12.12?Many Thanks All!RegardsDavid Vassallo

dvas0004 by • Not applicable
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MAC and captive portal

Hi, Im having an issue with Macbooks. We have a captive portal that uses SAML authentication. If we open Chrome, the captive portal appears and the authentication completes successfully, but no other applications work besides Chrome. Additionally, if we use any other browser, such as Safari, the captive portal does not appear at all. Any ide...

BigPalo by • L4 Transporter
  • 365 Views
  • 3 replies
  • 0 Likes
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