Thanks for joining our community. Here are a few tips and suggestions on getting started with the Live Community.
Not a customer? No problem! Click here for information about registering for a Live Community account.
The forum boards under Discussions is where Live Community members interact and share information with each other. You can follow discussion topics, participate in the discussions, or ask questions and start your own topics.
Note: We just ask that you are respectful to others and maintain a courteous, professional tone in your posts.
Knowledge Base is composed of knowledge base articles categorized into content topics. Click Knowledge Base to see the list of categories, then click on a topic to access its contents.
Tools is where you will find community-supported, downloadable applications and templates to enhance your overall experience and utility of the Palo Alto Networks products. Each self-contained area under tools consists of an article board and discussion board. Hover your cursor over Tools to see what is currently available and feel free to ask questions.
Click on your username to view and update your profile options. You can update your avatar, enter public information about yourself, set notification preferences, and manage your subscriptions to knowledge base and discussion boards.
The number next to Notifications indicates events that have occured against your account. For example, if someone "liked" one of your posts, or if you were mentioned by someone on a post with an @your_username.
The Get Support page provides information on how to receive Live Community help and how to reach the Palo Ato Networks technical support team for technical assistance with your product.
Note: Opening a support case requires that you have a support contract with Palo Alto Networks.
Live Community Search
Searching in the Live Community is simple. Just type in your search keyword(s) and click Search. By default, the search covers the entire community. If you prefer, use the dropdown to limit the scope of the search to just knowledges bases. You can also search for users in the community.
Tip: A category in the Live Community represents content that's grouped together. If you start a search from a category, you can select "Category" in the search scope dropdown to limit your search to only that category. For example, if you navigate to Management under Topics, you can initiate a search and select "Category" to limit the search to only content under Management.
You can also apply filters on a search results page to narrow and control the results that appear. For example, you can narrow the results to only content by specific author or specify the type of content you are looking for.
Again, welcome aboard! We look forward to seeing you in the Live Community!
The Live Community Team