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Smarter Search

 

A novel concept, right? Our search engine uses artificial intelligence to produce the most relevant results and suggested solutions for our end users. Through federated search across our blogs, knowledge base articles, technical documents, and discussions, machine learning continually curates all information for the best answers and information needed.

 

Here are some of the basics on searching in the LIVEcommunity:

 

General Searching

 

To start searching,  just look for the search window at the top of every page. 

 

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From the main page, when you search, you will be searching through “All Community” by default. 

 

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How to Filter Results

 

When you get your search results, use the filters on the left side of the page to refine your results (as seen in the screenshot above).


You can refine your search using one or more filters on the left side of the page.  If you wish to search just LIVEcommunity, select LIVEcommunity under “By source”; likewise, if you wish to only search Discussions, select Discussions under “By category.”

 

Searching Within Categories and Boards

 

If you perform a search from a section of the LIVEcommunity—like the Blogs Area, a Discussion board, or a technology page—you will be limited to “This Board” or “This Category”and not the entire community by default. 

 

If you aren’t finding what you’re looking for, select the drop-down and click “All Community” to enable a broader search area.

 

 

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How Does Auto Suggest Work? jforsythe_3-1633708330030.png

 

Auto suggest accelerates your search by displaying results as you type search terms. When you see the post or user that you're looking for, just click it. To turn auto-suggest off, click “Turn off suggestions” at the bottom of the auto-suggest list.


To turn auto-suggest on, click “Turn on suggestions” below the search entry area.

 

You can find more information on search—including how recommended results, customizing results, and searching for users works—in our FAQ.

 

 

 


UP NEXT — Step 5: How to Post and Reply to LIVEcommunity Discussions

 

← Return to the Welcome Guide

 

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